IDShield Reviews

399  •  Excellent
TrustScore 4.5 out of 5

4.7

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Reviews4.7

399 total

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Rated 1 out of 5 stars

I tried to change my password and…

I tried to change my password and remove that other phone number used for confirmation so I would have nobody else on here, but you did not allow me!

Date of experience: February 13, 2024

Reply from IDShield

Stephen, thank you for bringing this to our attention. Please get in touch with our IDShield Member Service Team at (888)-494-8519 or via chat at www.idshield.com between 7-7 CST Monday-Friday or via our IDShield app, where assistance from our Member Services Team and IDShield Consultants is just a tap of the app away. We look forward to assisting you.

Rated 5 out of 5 stars

Everytime I call when there's a concern…

Everytime I call when there's a concern I have with my account or something they are always on top of it for me they are awesome

Date of experience: March 03, 2024

Reply from IDShield

Thank you for sharing your positive experience. IDShield is here to protect you and your family’s reputation and privacy so nothing is standing in the way of your next opportunity in life. Thanks for being a valued member.

Rated 5 out of 5 stars

The consultant knew immediately the…

The consultant knew immediately the cause of the alert I received. His explanation was clear and he was able to put my concerns to rest. I appreciate that he was highly knowledgeable and confident.

Date of experience: January 23, 2024

Reply from IDShield

Thank you for the five-star review. We love hearing from our valued members. IDShield helps you gain peace of mind knowing you and your family’s finances, credit, and identities are being looked out for 24/7 with our full coverage, protection, and restoration plans. Thanks for sharing your experience with us.

Rated 5 out of 5 stars

Transfer of data.

Your transfer of data from one system to another eliminated all of my alerts. Your rep assisted me in reinstating them.

Date of experience: March 04, 2024

Reply from IDShield

Thomas, thank you for the 5-star review. When you need help, IDShield is here. Thanks for being a valued member.

Rated 5 out of 5 stars

I know I am well protected

I know I am well protected. But since there’s are several apps in the store a picture and exact name would be helpful unless I missed it.

Date of experience: December 15, 2023

Reply from IDShield

Thank you for the review. We are proud to help our valued members protect what matters most with the best identity theft protection available. Don't forget to download our app, ΙDShield: Protect What Matters. It is available in the Apple & Google Play Store. Thanks for choosing IDShield.
Apple: https://apple.co/38KKRfF
Google Play: https://bit.ly/3u5ojBs

Rated 5 out of 5 stars

We were attacked again from the dark…

We were attacked again from the dark web... The first time we floundered,,But now we know where ti go.... IDSHIELD
to the rescue... Support was TREMENDOUS , fast and effected... Support personal were spot on!!!! Thank you!!!

Date of experience: January 29, 2024

Reply from IDShield

Morris, thank you for the glowing review. We are proud to help our valued members protect what matters most with the best identity theft protection available. Thanks for sharing your experience with us.

Rated 5 out of 5 stars

Good service.

Date of experience: June 27, 2024

Reply from IDShield

William, thanks for the five-star review. We are proud to proactively defend your private data and online reputation with full-service monitoring, as well as restoration for when cyber threats become a reality. Thanks for sharing.

Rated 5 out of 5 stars

Caring.

The representative took her time with me. She listened! With her caring and listening helped me to understand and take solve the situation.

Date of experience: March 04, 2024

Reply from IDShield

Thank you for the 5-star review. IDShield is here to protect you and your family’s reputation and privacy so there’s nothing standing in the way of your next opportunity in life. Thank you for being a valued member.

Rated 5 out of 5 stars

Just knowing that IDShield is willing…

Just knowing that IDShield is willing to help is a comfort in a stressful time. Thank you for being there!

Date of experience: April 03, 2024

Reply from IDShield

Beverly, thanks for the glowing review. We are proud to help our members protect what matters most with the best identity theft protection available. Thanks for being a valued member of IDShield.

Rated 5 out of 5 stars

I have had IDShield for over 16 years…

I have had IDShield for over 16 years and they have always been responsive when I had questions and concerns. I trust them and their ability to protect my identity information.

Date of experience: August 30, 2023

Reply from IDShield

Howard, thank you for the glowing review. We are happy to hear our team is providing you with excellent service. We are proud to proactively defend your private data and online reputation with full-service monitoring, as well as restoration for when cyber threats become a reality. Thank you for being a valued member for over 16 years.

Rated 1 out of 5 stars

Absolutely nothing

Absolutely nothing - your customer service is extraordinary and I am very grateful for that, and for the great representatives that assisted me. Thank you for your integrity around providing this level of service

Date of experience: April 01, 2024

Reply from IDShield

Honey, thank you for the review. We are happy to hear you received excellent service, and we always strive to address your concerns fully. Are there any concerns you have about the experience? We noticed 1 star for this review, so we want to ensure your needs were met. Our Member Services Team is available to help at (888)-494-8519 or via chat at www.idshield.com between 7-7 CST Monday-Friday. Thank you for being a valued member.

Rated 5 out of 5 stars

Nice customer service!

The lady at customer service was super helpful and nice and walked me through how to make sure all my accounts and cards were added to the system.

Date of experience: January 02, 2024

Reply from IDShield

Sarah, thanks for the five-star review. We are happy to hear that our team is providing you with excellent service. We are proud to help our valued members protect what matters most with the best identity theft protection available. Thanks for sharing your experience with us.

Rated 5 out of 5 stars

ID Shield was extremely helpful in…

ID Shield was extremely helpful in helping me to set up a new login due to a change in my email address.

Date of experience: February 19, 2024

Reply from IDShield

Thanks for the review. We love hearing from our valued members. We are happy to hear that our team is providing you with excellent service. Thanks for choosing IDShield.

Rated 5 out of 5 stars

Terrific Employees

All of your employees are great - but - some of them go above and beyond. They know who they are. GREAT JOB!

Date of experience: June 03, 2024

Reply from IDShield

Janet, thanks for the glowing review. We are proud to help our members protect what matters most with the best identity theft protection available. Thanks for being a valued member.

Rated 5 out of 5 stars

Quick response and very knowledgeable

Quick response and very knowledgeable. Very customer oriented business. Great experience with them every time we've dealt with them.

Date of experience: January 16, 2024

Reply from IDShield

Milton, thank you for the five-star review. We are happy to hear about your positive experience with our team. When you need help with protecting your identity and online reputation, IDShield is here. Thanks for being a valued member.

Rated 5 out of 5 stars

The staff person at IDShield was very…

The staff person at IDShield was very helpful and answered all my questions. I was very satisfied.

Date of experience: April 22, 2024

Reply from IDShield

Thanks for the five-star review. We are happy to hear our team is providing you with excellent service. Thanks for taking the time to share your experience with us.

Rated 1 out of 5 stars

Garbage

Was sold the family membership at a fire station sales pitch along with Legal Shield. Legal Shield works great however, somehow the salesman who set this up, messed up and set the master account to my wife and the slave account to me unknowingly I set up all the ID shield in my name, and started to download all the micro trend products to add on low and behold they were all seven day trials, and everything wanted my ID Immediately contacted Legal Shield/ID shield and said what’s going on this is all included in my monthly family membership. It’s been eight weeks and 3 1/2 hours on the phone. They cannot get this right ID shield points to micro micro trend points to ID shield and then they take my money as if everything works just fine. Well it’s eight weeks now and I finally called because last time I talked to they said something needed to be reset and it would take a few business days and when I called today it was as if I’ve never talked to these people in my life and it’s been 3 1/2 hours of my life I’ll never get back well. How about we cancel the family membership and I want a full refund for the eight weeks that it has never worked from the day I signed up so be. Leary, some people say it’s a good product, but it seems that they’re a new company and somewhat incompetent and technical support because they use a third-party and the right hand and the left-hand. Do not communicate well. Good luck.

Date of experience: February 07, 2024

Reply from IDShield

Christopher, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. We were able to locate your membership with the information that you provided. We have notified the appropriate department, and a member of our team will be reaching out to you directly.
If you need immediate assistance, please get in touch with our Member Service Team directly at (888)-494-8519 or via chat at www.idshield.com between 7-7 CST Monday-Friday or via our IDShield app, where assistance from our Member Services Team and IDShield Consultants is just a tap of the app away. A member of our team will be happy to assist you.

Rated 5 out of 5 stars

Whoever I spoke with was totally helpful and kind. Give her a raise!

the associate was helpful,took her time,explained things theorally and was also kind and understanding.
Give her a raise!!!

Date of experience: February 05, 2024

Reply from IDShield

Katherine, thanks for the five-star review. We are pleased to hear about your positive experience with our team. Thanks for being a valued member and for sharing your experience with us.

Rated 5 out of 5 stars

They listen to a person and they do…

They listen to a person and they do thier best to help you and to get you to the right person.

Date of experience: May 13, 2024

Reply from IDShield

Thank you for the five-star review. We are happy to hear our team is providing you with excellent service. Thanks for choosing IDShield.

Rated 5 out of 5 stars

Listeners

They are listening to my concerns and informs the client not to fill out too much personal information online. Customer Service is great and very professional.

Date of experience: April 08, 2024

Reply from IDShield

Thank you for the five-star review. We are happy to hear our team is providing you with excellent service. Thanks for choosing IDShield. We want you to know that we value your membership.