IDShield Reviews

I have been with you 20 + years and have always been comfortable with you. Trust is important to me and I do have that with you. The few times I have called you I cannot say enough of customer service and techs that have given me relief regarding issues I thought I would have and in reality had none.

Date of experience: July 05, 2024

I received a letter that my information had been compromised. I called ID Shield and spoke to an agent who was so thorough with his information. I now have fraud alert. I have had your service for a few years and have called a few times for help and always was satisfied. Thank you.

Date of experience: June 20, 2024

The email that informed me of the breach, the phone calls I had for consultations of what I needed to do next.

Date of experience: June 20, 2024

my experience with i d shield was very helpful about our situation at the time. the company cares about our welfare, sends us notifications if anything acures or information that we should respond to.

Date of experience: April 29, 2024

Concise. complete information on protection offered from rival plan (Equifax Credit Watch Gold) vis a vis ID Shield.Your specialist explained the strengths of your coverage over th competitor.

Date of experience: June 13, 2024

My ID specialist assured me my ID was not stolen and stayed on the phone with me while I spoke to the bank. I'm very happy about our trying to find out what was going on.

Date of experience: June 20, 2024

I was impressed with ID representative knowledge and they helped me with changing my account to family.

Date of experience: June 20, 2024

The person I talk to was excellent very good and patient.

Date of experience: June 20, 2024

When my wife applied to serve at our local church in Tulsa, OK, they performed a background check on her. It came to light that she had a child molestation charge in North Dakota, flagged under her maiden name. Despite being married for 20 years, we have never visited or resided in North Dakota. Unless the matter was resolved, the church didn't allow her to serve. We reached out to ID shield on the day after. By the end of the week, the issue was resolved, and the Legal Department took it up with the reporting company, Church & State of North Dakota.

Date of experience: October 13, 2023

The Professionalism and the time they took to look into the situation

Date of experience: June 27, 2024

Kurt was very professional and knowledgeable in handling my concern!

Date of experience: June 27, 2024

I was very worried and found conflicting information on an identity theft problem. The ID Shield agent, Brenden, was patient and very knowledgeable. He allowed me to ask questions and answered every one. He also knew exactly the information I would need going forward and provided that to me so that I could work on protecting us in the future. I am very grateful for his help.

Date of experience: April 22, 2024

I received a notice from my Discover Credit card company that my social security number had been found on the dark web. I immediately contacted ID shield to fix and out what I needed to do. Immediately, a fraud report was placed for me, and I was informed to get a free credit report.

Date of experience: May 13, 2024

Associate we spoke to listened carefully and helped us all the way through the process to follow up.

Only worried that it wasn’t caught sooner when someone took out a credit card under our social. ID shield caught after it went to a collection agency.

Date of experience: April 22, 2024

I felt like the representative was flippant about my concern, which is that my SSN was leaked in the AT&T breach. Even though I was not the direct victim of identity theft, a fraud alert was placed on my record so I am unable to get credit quickly like I used to be able to do.

I didn't feel like the rep really did anything to help me. He certainly didn't take any time to help me understand the implications of the breach, how it might impact me or how IDShield would protect me.

I also find it disconcerting that IDShield is supposed to be protecting me, yet I found out that my SSN was leaked through an email I received from another agency.

Date of experience: April 29, 2024

The customer service and attention to detail was amazing, Thank you, and I am so happy to have access to amazing products!

Date of experience: June 13, 2024

Updates, Alerts, and connecting directly to Experian Credit rating bureau that i tried many times unsuccessfully. Thank was a to Ur credit.

Date of experience: June 13, 2024

Helpful and reassuring, during a very stressful time

Date of experience: June 20, 2024

My bank account was compromised by someone who got my social security and went into my account and took a substantial amount of money! I called ID Shield and was helped immediately…the gentleman that helped me was so thoughtful and kind..he was able to get a Fraud alert on my account immediately

Date of experience: April 29, 2024

Date of experience: June 27, 2024