Knowing that LifeLock monitors accounts…
Knowing that LifeLock monitors accounts of subscribers and lets them know that if there is a breach, that I have nothing to worry about while in their hands.
Date of experience: July 09, 2024
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Reviews4.6
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"Superb Team"
I must say, I'm blown away how consistent the monitoring alert updates are. Trustpilot, lifelock and Norton you never miss a beat. "Superb team effort Great job!". Keep those alerts coming!.
Date of experience: July 06, 2024
Being alerted regarding any unusual…
Being alerted regarding any unusual activities against my accounts in a timely manner. I just think it's awesome to have a pair of eyes watching 24 hours around the clock.
Date of experience: July 07, 2024
Norton Delivers
I appreciate the monthly email updates. It's not overboard with multiple advertisements and so far, nothing to be urgent attention only reviews.
Access and password resets are user friendly. Actually, your system is one of the best.
It's important for people to know "Norton, provides the security so you don't have to worry"
Additional webinars on the state of security, how we can protect our identity is always helpful.
Date of experience: July 05, 2024
Immediate Notifications
That I got immediate notification when I applied for a credit card. Was able to let life lock know it was me and not a scam
Date of experience: July 09, 2024
It's so nice to know there is someone…
It's so nice to know there is someone there watching out. Makes me feel better to do things on line. Everything now is on line to receive rewards company's offer.
Date of experience: July 09, 2024
That Lifelock is as good as they say they are.
Lifelock is good at letting its customers know where. They stand if there's a data breach or someone tries to open a credit line. We are contacted letting us know.
Date of experience: May 15, 2024
Top drawer and first class
Top drawer and first class. The agent went through a thorough process to confirm my identity and was patient with my explanation of the reason for my call.
He fully explained why the email about which I was calling was a fake and gave me information to avoid falling for a scam in the future.
I have been a member for quite some time and, I will say that it has been well worth it.
Mark Roth
Date of experience: July 05, 2024
Can’t get phone support
Can’t get phone support. It sucks I actually get better alerts from my Bank @nd my brokerage firm. They answer a phone 24/7; I’m a long term customer of life lock. Norton takeover was a disasters
Date of experience: July 06, 2024
Reply from LifeLock
We understand your frustration with our phone support. We value your long-term loyalty and appreciate your feedback. We are constantly working to improve our customer service experience.
We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our social customer team at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thanks and stay safe.
Trustworthy company
It's very comforting to know that a company has your back. I was a victim of fraud a few times so I joined Lifelock for security. I haven't had any problems since. I just feel that this can be pricey. Overall, a trustworthy company!
Date of experience: July 10, 2024
Not too bad...Give them a try.
I decided to sign up with LifeLock, and when I learned that LifeLock is associated with Norton, I rethought the decision.
In spite of the Norton association, I signed up a couple of years ago.
LifeLock does a good job, but sometimes they send notifications about data breaches and other news about organizations that I am not associated with.
I would rather not be bothered with emails and phone calls that have nothing to do with me or my accounts.
I believe that I am paying them to contact me only about what concerns my accounts.
But let's end on a good note... Last year they were very generous, and extended my subscription. I am grateful for that. Thank you, LifeLock!
Date of experience: July 07, 2024
Reply from LifeLock
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have issue with the notifications.
We strive to provide our members with the most comprehensive protection possible, and sometimes that includes information about broader data security trends. We're glad to hear that you found our customer service helpful in the past, and we'll continue to work hard to provide the best possible experience for our members.
We would love the opportunity to make your overall experience better. In order to best address this issue with the notifications, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
I have in trusted the company for over so many years I can't even keep count these days!
I have in trusted the company for over several years with the monitoring of my most personal information it has been a pleasure to work with Lifelock, they are quick to notfiy you of any changes. Its like have a private investorgator on your team ex: Credit Protection, Internet (darkweb) as much as possible as we know with the use of the internet anything can happen we also have to do our part as well.
Date of experience: July 09, 2023
I appreciate LifeLock
I appreciate LifeLock. I applied for a new credit card @ Marshall Dept. Store. I forgot all about my LifeLock protection. When the alert came thru via my phone I immediately realized I had protection. Thank you “LifeLock.”
Date of experience: July 04, 2024
Be more helpful and specific!
You tell us there’s been a breach, but you never say how we might be affected other than in very vague terms. Why can’t be see the list of affected passwords?
Date of experience: July 09, 2024
Reply from LifeLock
Thanks for taking the time to provide us with your feedback.
We understand your concern about the recent security breach. We are committed to protecting your information and will provide updates as they become available.
We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Consistently Impressed!
We are consistently impressed with how fast LifeLock contacts us regarding any credit transaction. We are members for life and always recommend LifeLock to our elderly clients and family members. The website is user friendly and we feel blessed each time they have caught something fraudulent no matter how small. LifeLock takes care of us and we are grateful.
Date of experience: July 02, 2024
Prompt notification
At first I didn’t recognize what JPMC stood for. But then I recognized the question I answered this morning. Your notification was very prompt!
Date of experience: July 08, 2024
These services are so prompt and helps the consumer to know when his or her credit or information is wrongly used. It gives a piece of mind knowing that someone is working hard to protect my identity.
I was shopping online for a cheap Airline ticket when I got an offer for a Southwest air ticket at a cheaper rate of $200 off my ticket price if I accept to apply/buy it with Chase Card. I accepted the offer and purchased by ticket. I did not know that Southwest Rapid Reward
Visa card is owned by JPMORGAN AND CHASE. LifeLock quickly saw the inquiry with my name on Credit Bureau and contacted me. This is great and a piece of mind.
Date of experience: July 02, 2024
Real Time Coverage
Within minutes of requesting a reset of my password, I received a call from Lifelock alerting me to the activity. I rest easy knowing that any activity on my accounts is being monitored in real time.
Date of experience: July 05, 2024
Monitoring of credit and identity gives…
Monitoring of credit and identity gives me daily peace of mind. I have had LifeLock for over 10 years. It is very worthwhile.
Date of experience: July 08, 2024
I am so satisfied with my Lifelock…
I am so satisfied with my Lifelock protection, and trust and believe I have been a member since 2009. If I was not satisfied with the service I would have let it go many years ago. I feel so confident with my credit because Lifelock got my back. It's worth the money.
Date of experience: June 24, 2024