Amazon.com: Customer reviews: Asurion Mobile Subscription Plan, 450-499.99

I filed a claim for a broken screen and they told me the only option is to pay them $138 to have the phone replaced. The phone works fine I just want a new screen. They are deceptive
EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll replace it or send you an Amazon e-gift card for the replacement cost. A service fee will apply. $39 to repair/reimburse, $69 to repair or $129 to replace your phone.
I hope Amazon will help since they guided me to this policy when I purchased the phone through them.

4 people found this helpful

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DJG

Asurion is a SCAM

Reviewed in the United States on October 30, 2023

Plan Option: 2a995261-85c9-494e-b4fb-29e51aa3c21aVerified Purchase

I had a ongoing monthly fee for cell phone coverage through Asurion, having paid in for 3 years and 2 months via Amazon when I tried to make a claim on a cracked screen. I was given the runaround by both Asurion and Amazon with unlimited hours wasted online and on the phone with reps. A repair NEVER was provided.

8 people found this helpful

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The dude.

phone was broken, claim was eventually paid. Monthly charge continues without any way to cancel it.

Reviewed in the United States on October 7, 2022

Plan Option: 2a995261-85c9-494e-b4fb-29e51aa3c21aVerified Purchase

4 calls to asurion and amazon. They confirm plan is "terminated" - yet befuddled on why they cannot turn off the $7.99 every month. There's not even a phone to protect any longer- they took it.

Now I get to call customer services over and over and over again to at least try to refund the charge they cannot stop.

They'll get you your money with enough hassle, but they certainly will not make it easy.

EDIT. one year later.

Still being charged. they still "cant stop the monthly charge"

12 people found this helpful

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Tina Nabors

Feels.like im porforming for a circus. Ive been jumping through hoops since March 25th

Reviewed in the United States on April 3, 2023

Plan Option: 2a995261-85c9-494e-b4fb-29e51aa3c21aVerified Purchase

Feels.like im porforming for a circus. Ive been jumping through hoops since March 25th and still haven't been able to get my phone fixed. Ive sent the amazon receipt for the phone and for the asurion plan. Ivesent them a screenshot of my iemi as well as photos of broken screen. Front and back of phone. Screenshot of about phone. Everything and they keep saying to send the receipt of plan a d phone purchase. Ive sent it several times.

2 people found this helpful

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Dave

THEY ARE DECEPTIVE

Reviewed in the United States on August 13, 2020

Plan Option: 2a995261-85c9-494e-b4fb-29e51aa3c21aVerified Purchase

Asurion DOES NOT REPLACE THE PHONE WE PURCHASED (MOTO Z 4 UNLOCKED) WE WANT OUR MONEY REFUNDED ON THIS TRANSACTION. THEY DO NOT, THEY DO NOT PROVIDE A REPLACEMENT FOR THIS PHONE SO WE WERE SOLD A PRODUCT THAT IS NOT ACCURATE. THEY DO NOT INSURE THIS PHONE. THEY WILL PROVIDE YOU A LOT OF OTHER VERSIONS, BUT!!!! THEY DO NOT INSURE OR REPLACE UNLOCKED PHONES. IF YOU GET INSURANCE THRU ASURION AND YOUR PHONE WAS AN UNLOCKED PHONE, YOU CAN NOT GET IT REPLACED UNLESS YOU ARE WILLING TO ACCEPT A LOCKED VERSION.

15 people found this helpful

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Turbo1204

Returns

Reviewed in the United States on November 2, 2020

Plan Option: 2a995261-85c9-494e-b4fb-29e51aa3c21aVerified Purchase

I can't see or find anywhere that there is a place to cancel my order. I called Asurion directly and they could cancel the order, they told me to call Amazon. I'm not sure but think Amazon is taking care of it but now I receive an email explaining how to cancel the order but there isn't anywhere to cancel my order. This is terrible. It says in the product description that the order could be canceled at anytime.

4 people found this helpful

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Jan B

Impossible to cancel

Reviewed in the United States on April 2, 2023

Plan Option: 2a995261-85c9-494e-b4fb-29e51aa3c21aVerified Purchase

There is no way to cancel this, even when the phone is no longer in your possession. Do not buy this unless you want to pay for it indefinitely.

2 people found this helpful

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