COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
LOW MONTHLY BILLING: You will be billed monthly for 36 months. Cancel anytime. Coverage ends once plan is canceled, expires or once the aggregate limit is met.
PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll replace it or send you an Amazon e-gift card for the replacement cost. A service fee will apply. $39 to repair/reimburse, $69 to repair or $129 to replace your phone.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
I filed a claim for a broken screen and they told me the only option is to pay them $138 to have the phone replaced. The phone works fine I just want a new screen. They are deceptive EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll replace it or send you an Amazon e-gift card for the replacement cost. A service fee will apply. $39 to repair/reimburse, $69 to repair or $129 to replace your phone. I hope Amazon will help since they guided me to this policy when I purchased the phone through them.
I had a ongoing monthly fee for cell phone coverage through Asurion, having paid in for 3 years and 2 months via Amazon when I tried to make a claim on a cracked screen. I was given the runaround by both Asurion and Amazon with unlimited hours wasted online and on the phone with reps. A repair NEVER was provided.
4 calls to asurion and amazon. They confirm plan is "terminated" - yet befuddled on why they cannot turn off the $7.99 every month. There's not even a phone to protect any longer- they took it.
Now I get to call customer services over and over and over again to at least try to refund the charge they cannot stop.
They'll get you your money with enough hassle, but they certainly will not make it easy.
EDIT. one year later.
Still being charged. they still "cant stop the monthly charge"
Feels.like im porforming for a circus. Ive been jumping through hoops since March 25th and still haven't been able to get my phone fixed. Ive sent the amazon receipt for the phone and for the asurion plan. Ivesent them a screenshot of my iemi as well as photos of broken screen. Front and back of phone. Screenshot of about phone. Everything and they keep saying to send the receipt of plan a d phone purchase. Ive sent it several times.
Asurion DOES NOT REPLACE THE PHONE WE PURCHASED (MOTO Z 4 UNLOCKED) WE WANT OUR MONEY REFUNDED ON THIS TRANSACTION. THEY DO NOT, THEY DO NOT PROVIDE A REPLACEMENT FOR THIS PHONE SO WE WERE SOLD A PRODUCT THAT IS NOT ACCURATE. THEY DO NOT INSURE THIS PHONE. THEY WILL PROVIDE YOU A LOT OF OTHER VERSIONS, BUT!!!! THEY DO NOT INSURE OR REPLACE UNLOCKED PHONES. IF YOU GET INSURANCE THRU ASURION AND YOUR PHONE WAS AN UNLOCKED PHONE, YOU CAN NOT GET IT REPLACED UNLESS YOU ARE WILLING TO ACCEPT A LOCKED VERSION.