Top critical review
1.0 out of 5 starsWait about 2-3 years on this platform...
Reviewed in the United States on October 30, 2021
Bought this for a bedroom as my son took a smart tv to school with him. So we thought this was a perfect time to try this tv!
First the good.
Great price, and actually has a fantastic picture. It is so nice it almost forced me to keep this.
They also gave a full refund quickly.**
The bad. Their app store is horribly under stocked. This is amazon...this should have been done before launch.
They don't have an app for one of the biggest cable companies in the country (really?). Support told me that it could be side loaded, but they can't tell me how. (What!?).
Can't connect a hard drive and watch downloads. External drives are not supported at this time. So you need to also connect a device/laptop to run an external ssd???? This is extremely odd
Mine couldn't scan any cable channels.
The Alexa light stays on nearly constantly. Even if you turn it off.. and if you do, you also have a red LED that stays on permanently. So no sleeping in a dark room even with alexa on or off.
This tv is always listening thru the remote...which is a horrible remote.
Casting turned into a multistep process. Other tvs alert you a device is connecting, you approve, done. This one you have to tell to look for a connecting device . Every time.
This tv is not intuitive and barely meets the mark of "smart"
I wasn't going to buy a first generation tv, but this is from Amazon and their products are usually right up there with the best.
But...the tv/platform is about 2-3 years away. I will try again down the line once they build out the functionality and app store. Great picture though!
For the record, we have 8 smart tvs in the house from 3 different companies. And we still felt we needed to return this and go with a different brand that is more mature.
**Editing my review down to 1 star due to Amazon sending me a return label with tracking number that I used to return the tv, UPS tracked the return as delivered on Nov 10, and yesterday (12/12) they recharged my card claiming it was never returned.
Loss of one star for blaming your warehouse workers for not scanning it back into the system and Amazon being too lazy to check the tracking number THEY issued. 45mins of my life BACK on the phone with support to teach them how to use a tracking number. Smh this has become a horrible experience in laziness