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ASURION 2 Year Mobile Phone Accident Protection Plan ($125 - $149.99)

4.3 2,772 ratings

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$36.99

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Purchase options and add-ons

No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. We will send you an e-gift card for the purchase price of your covered product. In some instances, we will replace or repair it.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.

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PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.

Important information

Legal Disclaimer

Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.

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Price	$36.99	$16.99	$33.99	$26.99	$6.99
Delivery	Get it Jul 8 - 10	Get it Jul 8 - 10	Get it Jul 8 - 10	Get it Jul 8 - 10	Get it Jul 8 - 10
Customer Ratings	4.32,772	4.1785	4.31,148	4.3697	4.2662
Sold By	Asurion, LLC	Asurion, LLC	Asurion, LLC	Asurion, LLC	Asurion, LLC

Product guides and documents

User Guide (PDF)

Looking for specific info?

Product information

ASIN

B07P8412KP

Customer Reviews

4.3 2,772 ratings

4.3 out of 5 stars

Date First Available

February 28, 2019

Manufacturer

ASURION

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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Product Description

From the brand

Customer reviews

4.3 out of 5

2,772 global ratings

How customer reviews and ratings work

Customers say

Customers like the claims service, quality, and value of the warranty. They mention that it's simple to file a claim, has great follow through, and is well worth the price. Customers also appreciate insurance. However, some disagree on performance.

AI-generated from the text of customer reviews

Select to learn more

Claims service Value Service Insurance Quality Return policy Performance Battery life

117 customers mention "Claims service"106 positive11 negative

Customers find the claims service of the warranty simple and expedient. They also say the online process to file a claim is easy, quick, and painless. Customers also say that the process for research reimbursement is simple and trouble free.

"This is well worth the money. The whole process is painless and no hassle. Payment was received very quickly." Read more

"...BUT, the ease of knowing it's there is, well... easy. So there's that." Read more

"...Quick and easy." Read more

"Easy to make claim" Read more

64 customers mention "Value"50 positive14 negative

Customers like the value of the warranty. They say it's well worth the price, provides great savings, and is cheap compared to buying a new phone. Some customers also mention that the product looks good for the price.

"This is well worth the money. The whole process is painless and no hassle. Payment was received very quickly." Read more

"...The price has actually dropped a lot so he was able to upgrade from an iPhone 7 to and 8 with double the storage...." Read more

"Great value. Son cracked his screen and they refunded me the cost of the phone to my Amazon account. Well worth purchasing...." Read more

"I do not write reviews often but this is by far the biggest waste of money and time and such a hassle. Everything that is advertised is false...." Read more

57 customers mention "Service"57 positive0 negative

Customers are satisfied with the service provided by the warranty company. They mention that it is fast, easy, and efficient. They appreciate the quick response to solve issues and the quick reimbursement process. They also say the claim submission process is quick and smooth.

"...The whole process is painless and no hassle. Payment was received very quickly." Read more

"Easy transaction, no hassle and fast response to solve the issue. I will use again. Thank you" Read more

"Received my card same day I shipped the phone back. Excellent service!" Read more

"This service has worked so well! The claim submission process is quick and your refund comes so quickly...." Read more

32 customers mention "Insurance"24 positive8 negative

Customers like the insurance provided by the product. They say it provides true full-value protection, an excellent protection plan, and the absolute best insurance company for their phone. Some mention that the warranty is the fastest and easiest extended warranties they have ever bought.

"The insurance was definatly worth it. The process to file a claim was simple and expedient ." Read more

"...The insurance is good for 2 years and is cheap compared to buying a new phone." Read more

"...that case, I would agree with the other reviewers that the protection plan is worthless and in fact, you could end up owing money to get your broken..." Read more

"Excellent protection plan. Very easy to use if you need it followed by an incredibly fast credit on your Amazon account...." Read more

19 customers mention "Quality"14 positive5 negative

Customers like the quality of the warranty. They say it's a good plan to have, with no gimmicks. They also say it is effective, helpful, and easy to use. Customers also mention that the additional duties are important.

"...I highly recommend that you get this protection plan. No gimmicks, they will either fix the problem or issue you, your money back...." Read more

"Asurian was pleasant, professional, and accomodating...." Read more

"...The workmanship was poor as the replacement screen was raised a bit on one side...." Read more

"Love the quality" Read more

10 customers mention "Return policy"10 positive0 negative

Customers are satisfied with the return policy of the warranty. They mention that it is easy, fast, and simple. Some say that the gift card refund is easy.

"...but sheesh- the other guy saw it immediately. the gift card refund thing was easy...." Read more

"Broken phone - easy return and reimbursement" Read more

"...The claim submission process is quick and your refund comes so quickly. I appreciate the service and will continue to use it in the future!" Read more

"...Everything was handled online and the return process was simple." Read more

46 customers mention "Performance"15 positive31 negative

Customers are mixed about the performance of the warranty. Some mention that it works well, is reliable, and affordable. However, others say that their phone was dropped and the screen broke.

"...tried to contact them via chat and email with no response, chat hasn’t been working...." Read more

"...Phone fell out of my pocket and screen cracked even though it had a case...." Read more

"Asurian was pleasant, professional, and accomodating...." Read more

"...end up dropping the phone breaking it into several pieces and shattering the screen. I contacted them, was sent a label to print off for the return...." Read more

6 customers mention "Battery life"0 positive6 negative

Customers are dissatisfied with the battery life of the phone. They mention that the battery failed to keep a charge, was defective after 1 year, and that the phone was without a hard drive and memory that would not power up.

"...you won't be disappointed if you need it. Our phone battery was defective after 1 year, they refunded the price of the phone." Read more

"I sent Asuruion a computer without a hard drive and without memory that would not power up...." Read more

"We had to return the iPhone due to poor battery performance, so I do not have a phone to be insured. Can I get a refund? Thanks, Gary" Read more

"...for the price of the phone $126.95, no refund for tax $7.62, loss of use of the phone as they aren't replacing it, just giving me a gift card for $..." Read more

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Top reviews from the United States

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Amy M

Easy, fast, great customer service

Reviewed in the United States on May 25, 2024

Verified Purchase

I bought a refurbished IPhone with the Assurion protection plan. I ended up needing it when the screen went black and never functioned again about 6 months after purchase. Filed the claim on line, got all the information to send the phone back prepaid. Then I realized I needed to keep the phone until my new one arrived. Called customer service, got great help, was told I had 30 days to return, great news. Dropped off the box with the prepaid UPS label in the morning, that afternoon I was notified of my refund and 2 hours later I had my Amazon credit. So easy! Yes, I bought the protection again for the new phone.

One person found this helpful

Helpful

grizzlypower2001

Well worth it

Reviewed in the United States on June 5, 2024

Verified Purchase

This is well worth the money. The whole process is painless and no hassle. Payment was received very quickly.

Helpful

Michelle

Well...

Reviewed in the United States on June 1, 2024

Verified Purchase

It literally just started and it's for 2 years. We shall see what rating I give it after 2 years or if something happens before then - whichever comes first. Only time will tell. Can't say it's easy to use, since I have yet to have to use it. BUT, the ease of knowing it's there is, well... easy. So there's that.

Helpful

Onyx War

Not a repair or replacement service…

Reviewed in the United States on May 25, 2022

Verified Purchase

UPDATE:Aug 20,2022
Got two emails in two weeks saying they ordered a part and they would send and update in “a few days”. It’s been two weeks since the first one. I’ve tried to contact them via chat and email with no response, chat hasn’t been working. Calling is hopeless as it seems they have gone down hill and everyone is needing to call them at all times of day so the wait time is outrageous! Lowered to one star until they fix this issue, then it will possibly go to 3-4 stars. Originally left a 4 star review due to past experiences, no so anymore. I’d just like them to send a gift card and be done with it, if even be willing to buy a new warranty to give them another chance as previous experience has been great.

I personally like how this works. You do not have to wait for your phone to be repaired or for the company to decide whether or not it’s worth just replacing. If something happens to the phone, even if it’s your fault because you dropped it, they will send an Amazon credit for the amount paid. Sometimes it actually works in our favor too.

This is the second phone my son has dropped and broken. Thankfully we purchased this coverage and we were able to get a new one. The price has actually dropped a lot so he was able to upgrade from an iPhone 7 to and 8 with double the storage. Last time it was the opposite, he had to pay $40 more plus new coverage. I wouldn’t purchase a phone or any tech without these guys! We have coverage for my sons phone, my Fit Bit, a nice book bag and a few other things.
I highly recommend this coverage for people who drop stuff a lot like my boy and I do or anyone who just wants some extra peace of mind for a decent price.
To file a claim I just followed the few steps online as prompted, printed a mailing label, wrapped it up, boxed it and dropped it off at UPS. We had a credit by the next morning! I thought it’d take a few days but as soon as it was on the way we got out credit.
Again…THIS IS NOT A REPAIR/REPLACEMENT WARRANTY!!! They send you an Amazon gift card credit for the price you paid for the item, there’s no money back or repairs. I personally have no problem with that but I know some people do, so be forewarned.
I do wish that we would be able to use the credit on other websites sometimes. We found the same iPhone 8 on another site for about $50 less with a 2 year warranty, not including accidents. Other than that it’s a great deal for us, it has probably saved us a thousand bucks or more over the past several years.

6 people found this helpful

Helpful

Frank Kosma

Great insurance

Reviewed in the United States on June 25, 2024

Verified Purchase

Nice to get what you buy

Helpful

July

Good experience

Reviewed in the United States on June 17, 2024

Verified Purchase

Had some issues with the device I purchased. Returned phone and that same day I received an Amazon gift card for about of phone. Quick and easy.

Helpful

Jermaine Barnaby

QR code instead of label

Reviewed in the United States on June 22, 2024

Verified Purchase

I had no issue to get my protection plan malfunction device resolved as everything went efficiently and smooth. My downfall was that I would have preferred to have been given a QR code instead of a label. I had to spend 6 bucks at the store to get the package in with the sent label. Because what was sent by Asurion was a preprinted label that could not be scanned by the store. I called twice to get this fixed but both associates on different days said that's the way things are done by Asurion. I am pleased with the efficiency of how fast things was processed but disappointed because I was forced to go in my pocket to ship the item from what was a free label.

Helpful

SKY

Great Service

Reviewed in the United States on June 28, 2024

Verified Purchase

My cell phone screen shattered when I dropped it. I had the asurion protection plan and they immediately issued me the purchase price of my phone so that I could purchase another one. All I had to do was call and request a shipping label to return the phone. As soon as it was returned the refund was issued to me via email

Helpful

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