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Customer Review
Reviewed in the United States on May 25, 2022
UPDATE:Aug 20,2022
Got two emails in two weeks saying they ordered a part and they would send and update in “a few days”. It’s been two weeks since the first one. I’ve tried to contact them via chat and email with no response, chat hasn’t been working. Calling is hopeless as it seems they have gone down hill and everyone is needing to call them at all times of day so the wait time is outrageous! Lowered to one star until they fix this issue, then it will possibly go to 3-4 stars. Originally left a 4 star review due to past experiences, no so anymore. I’d just like them to send a gift card and be done with it, if even be willing to buy a new warranty to give them another chance as previous experience has been great.
I personally like how this works. You do not have to wait for your phone to be repaired or for the company to decide whether or not it’s worth just replacing. If something happens to the phone, even if it’s your fault because you dropped it, they will send an Amazon credit for the amount paid. Sometimes it actually works in our favor too.
This is the second phone my son has dropped and broken. Thankfully we purchased this coverage and we were able to get a new one. The price has actually dropped a lot so he was able to upgrade from an iPhone 7 to and 8 with double the storage. Last time it was the opposite, he had to pay $40 more plus new coverage. I wouldn’t purchase a phone or any tech without these guys! We have coverage for my sons phone, my Fit Bit, a nice book bag and a few other things.
I highly recommend this coverage for people who drop stuff a lot like my boy and I do or anyone who just wants some extra peace of mind for a decent price.
To file a claim I just followed the few steps online as prompted, printed a mailing label, wrapped it up, boxed it and dropped it off at UPS. We had a credit by the next morning! I thought it’d take a few days but as soon as it was on the way we got out credit.
Again…THIS IS NOT A REPAIR/REPLACEMENT WARRANTY!!! They send you an Amazon gift card credit for the price you paid for the item, there’s no money back or repairs. I personally have no problem with that but I know some people do, so be forewarned.
I do wish that we would be able to use the credit on other websites sometimes. We found the same iPhone 8 on another site for about $50 less with a 2 year warranty, not including accidents. Other than that it’s a great deal for us, it has probably saved us a thousand bucks or more over the past several years.
Got two emails in two weeks saying they ordered a part and they would send and update in “a few days”. It’s been two weeks since the first one. I’ve tried to contact them via chat and email with no response, chat hasn’t been working. Calling is hopeless as it seems they have gone down hill and everyone is needing to call them at all times of day so the wait time is outrageous! Lowered to one star until they fix this issue, then it will possibly go to 3-4 stars. Originally left a 4 star review due to past experiences, no so anymore. I’d just like them to send a gift card and be done with it, if even be willing to buy a new warranty to give them another chance as previous experience has been great.
I personally like how this works. You do not have to wait for your phone to be repaired or for the company to decide whether or not it’s worth just replacing. If something happens to the phone, even if it’s your fault because you dropped it, they will send an Amazon credit for the amount paid. Sometimes it actually works in our favor too.
This is the second phone my son has dropped and broken. Thankfully we purchased this coverage and we were able to get a new one. The price has actually dropped a lot so he was able to upgrade from an iPhone 7 to and 8 with double the storage. Last time it was the opposite, he had to pay $40 more plus new coverage. I wouldn’t purchase a phone or any tech without these guys! We have coverage for my sons phone, my Fit Bit, a nice book bag and a few other things.
I highly recommend this coverage for people who drop stuff a lot like my boy and I do or anyone who just wants some extra peace of mind for a decent price.
To file a claim I just followed the few steps online as prompted, printed a mailing label, wrapped it up, boxed it and dropped it off at UPS. We had a credit by the next morning! I thought it’d take a few days but as soon as it was on the way we got out credit.
Again…THIS IS NOT A REPAIR/REPLACEMENT WARRANTY!!! They send you an Amazon gift card credit for the price you paid for the item, there’s no money back or repairs. I personally have no problem with that but I know some people do, so be forewarned.
I do wish that we would be able to use the credit on other websites sometimes. We found the same iPhone 8 on another site for about $50 less with a 2 year warranty, not including accidents. Other than that it’s a great deal for us, it has probably saved us a thousand bucks or more over the past several years.
