userh7SUqvY42e
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Friday
Yes it's going back. It's sad to see this. I don't know whether to buy one from a different manufacture of wait until the tech get better. All i want is a basic OLED monitor to be honest. Samsung went overboard with all the WIFI TV junk. Any thoughts on a more reliable High refresh rate 4K OLED 32 or 34 flat panel non curved monitor?
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a week ago
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Thx for the reply. Sorry about your issue. Yes I am just going to return it. I will monitor the updates and if I see anything that can convince me to buy it again I may do it. I love the monitor but it's not right. Thx for your info I will click accept as solution even though it has not been resolved technically.
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a week ago
I've been using the ones that came with the monitor and also tested with mine. Same issues. THX
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a week ago
I have used the OEM DP cable that comes with the monitors. I even tested with one of my own and it does the same thing. This is insane! Now you have me worried. I ended up buying a 2nd monitor full price at the time the RMA was done to return the first. They told me they would price match the first one and make sure I get the $300 gift card. I am in nearly $2500 right now and still have a defective monitor. This morning I spoke to Samsung tech support and he has me doing some trouble shooting. He had me drop the Windows Display resolution down to 2560x1600 to see if anything happens. He sent me a text so I can contact him easier. I don't have much confidence and have a feeling I am going to send this one back also. I wish I would have bought it locally, I have maxed out my credit card and cant afford to do this. I can't believe you have waited 4-6 months for a replacement. So you sent yours back and they have not responded? Call them! Let me know what happens. I can't believe this with one of the biggest companies in the world.
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a week ago
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I am on my 2nd monitor this month. The first was returned and the 2nd one continues with the same problem. The screen will randomly go black completely then if I go to the settings screen it pulsates in brightness. I have it on video. It is as if it loses communication with the computer. If I disable game mode the screen comes back then I can restart game mode again. It also fixes when I remove and reinstall the DP cable. Speaking to tech support has been useless because they have no idea what the problem is. Also the phone kept disconnecting. I wish someone would get back to me to figure this out. I love the monitor but this is insane. I have found others having the same problem. As of yesterday I am trouble shooting on my own until this Tuesday. If I cannot get this resolved I am returning the second one before I lose that chance. I am running the Odyssey with a second monitor with 2 DP cables. Today I disconnected the 2nd monitor and used the HDMI cable and so far the screen hasn't blacked out. I really wish someone could figure this out. I have read others with the same issue on Reddit, anyone else?
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