Frequently Asked Questions

• How do I sell my mobile phone?

  • Select your phone model, answer a few questions about its condition, and get an instant quote. Then, follow the instructions to ship your phone to us, and once received and inspected, you'll receive your credit or payment.

• What types of phones do you accept for trade-in?

  • We accept many mobile phones from popular manufacturers such as Apple, Samsung, Google, and more. Whether it's an iPhone, Galaxy, Pixel, or other brands, we're here to help you trade it in.

• Do you accept damaged phones for trade-in?

  • Yes, we accept phones in various conditions, including those with cracked screens, water damage, or other issues. You can still get value for your old phone, even if it's not in perfect condition.

• How do I know how much my phone is worth?

  • Our online trade-in tool provides an instant quote based on your phone's make, model, condition, and other factors. Simply input the relevant information to get an accurate valuation.

• Do I need to have a printer for my shipping label?

  • Don’t worry, we now offer a paperless return, just follow through to the Yodel website after filling out the form, and you will be able to opt for the paperless return, all you need to do is show the barcode to your nearest drop-off shop and they will do the rest.

• Can I send more than one thing?

  • Absolutely! Just fill out the trade in form once for each device you wish to send.

    If you have 10 or more devices, please fill out the below form:

    Bulk Trade In Request Form

• Where is my nearest parcel drop off point?

  • Collect+ Drop Off Points

• Terms & Conditions

  • Laptops Terms and Conditions

    Phones Terms and Conditions