Contact the Public Health Agency of Canada

Hours of operation are from 8 am to 8 pm ET, Monday to Friday, closed on statutory holidays.

Interpretation services are available in 200+ languages.

COVID-19 information line:
1-833-784-4397

Teletypewriter (TTY): 1-800-465-7735
(Monday to Friday, 8 am to 8 pm ET)

Fraud alert: This number is for inbound calls only. It can't make calls. Calls that appear to come from this phone number are fraudulent and were not placed by the Government of Canada.

Don't give out personal information if you didn't initiate the call.

Callers who have received a suspicious telephone call can report it by contacting the Canadian Anti-Fraud Centre.

The personal information you provide to the Public Health Agency of Canada will be collected by the Executive Correspondence Unit. This is done under the authority of the Department of Health Act and handled in accordance with the Privacy Act.

Why we collect your personal information

The Public Health Agency of Canada will follow up with you about the questions or comments that you submit. This is the only reason why we ask for this information.

Sharing your personal information

Your personal information may be shared with other federal institutions:

• to adequately address your questions or comments
• where the correspondence impact their roles and responsibilities

Omitting your personal information

If you choose not to provide the requested information, we will be unable to respond to you or process your inquiry.

Your rights

You have the right to access and request a correction or notation to your personal information. You also have a right to complain to the Privacy Commissioner of Canada if you feel your personal information has been handled improperly.

For more information

• Privacy Act
• Info Source: Access to information and privacy
• Standard personal information banks: Executive correspondence