Add to your order
- Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
- 24/7 support when you need it.
- Quick, easy, and frustration-free claims.
- Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
- Easy Claims Process: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it. A service fee will apply. $29 to repair or $49 to replace your phone.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
- Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
- COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
- EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
- LOW MONTHLY BILLING: You will be billed monthly for 36 months. Cancel anytime. Coverage ends once plan is canceled, expires or once the aggregate limit is met.
- PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
- EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll replace it or send you an Amazon e-gift card for the replacement cost. A service fee will apply. $29 to repair/reimburse, $39 to repair or $79 to replace your phone.
Add to your order
- Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
- 24/7 support when you need it.
- Quick, easy, and frustration-free claims.
Refurbished - Excellent
$278.06$278.06
Refurbished - Good
$230.00$230.00
Refurbished - Acceptable
$215.00$215.00
Apple iPhone 12, 128GB, Black - AT&T (Renewed)
Price: | $278.06$278.06
Return this item for freeWe offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy. Read the full returns policy How to return this item:
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Typical price: | $289.00$289.00
Details This is determined using the 90-day median price paid by customers for the product on Amazon. We exclude prices paid by customers for the product during a limited time deal. Learn more |
Price: | $230.00$230.00
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You Save: | $59.00$59.00 (20%) |
Typical price: | $289.00$289.00
Details This is determined using the 90-day median price paid by customers for the product on Amazon. We exclude prices paid by customers for the product during a limited time deal. Learn more |
Price: | $215.00$215.00
Return this item for freeWe offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy. Read the full returns policy How to return this item:
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You Save: | $74.00$74.00 (26%) |
This product is inspected, tested, and refurbished, as necessary to be fully functional according to Amazon Renewed standards.
This product is inspected, tested, and refurbished, as necessary to be fully functional according to Amazon Renewed standards.
This product is inspected, tested, and refurbished, as necessary to be fully functional according to Amazon Renewed standards.
Purchase options and add-ons
Brand | Apple |
Operating System | iOS |
Memory Storage Capacity | 128 GB |
Model Name | iPhone 12 |
Wireless Carrier | AT&T |
Cellular Technology | 5G |
Connectivity Technology | Wi-Fi |
Color | Black |
Wireless network technology | Wi-Fi |
SIM card slot count | Dual SIM |
About this item
- This device is locked to AT&T only and not compatible with any other carrier.
- Inspected and guaranteed to have minimal cosmetic damage, which is not noticeable when the device is held at arm's length.
- Successfully passed a full diagnostic test which ensures like-new functionality and removal of any prior-user personal information.
- Tested for battery health and guaranteed to have a minimum battery capacity of 80%.
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Frequently bought together
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Looking for specific info?
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the appearance, value, and ease of setup of the cellular phone. For example, they mention it looks good, is great for the price, and is easy to set up. That said, some complain about the sound quality. Opinions are mixed on quality, scratching, and battery life.
AI-generated from the text of customer reviews
Customers like the value of the cellular phone. They say it's great for the price, saves them a lot of money, and is a nice durable phone.
"For starters; the price on these phones is great...." Read more
"Color, price and a charger included were the pluses as well as quick shipment...." Read more
"Not bad cheep price but storage is very low 64 gb is basic camera is good" Read more
"...the cost for a new phone, or an Apple “refurbished”, this is certainly value for money." Read more
Customers like the appearance of the cellular phone. They mention that it looks good, is dependable, and has a sleek aluminium trim. Some appreciate the beautiful purple and red colors.
"...the Barney-Esque colour scheme my mint green case created, the lavender is GORGEOUS and I’m actually sort of glad the green didn’t work out...." Read more
"Like the lightness compared to my Samsung S24 Ultra. No scratches. Looks new. Battery charges to 100%..." Read more
"...no scuffs, scratches, or other noticeable imperfects, and I love the deep blue color...." Read more
"...The phone is magnificent, no scratches, in fact there are slight ones but not really remarkable unless you look deeply for them, it's almost..." Read more
Customers find the setup of the cellular phone to be easy. They mention that the product looks good, is easy to set up with a sim card, and works great overall. The process went very smoothly, and they were online in about 45 minutes. They also mention that it's fast and easy to use, and that it comes with its own screen protector.
"...It was super easy to set up and transferred all of my content seamlessly...." Read more
"...on immediately when I plugged it in and was very easy and straightforward to set up. The iPhone walks you right through the setup process...." Read more
"...Phone described as "excellent." No visible flaws. Can be set up quickly, if you know all your passwords..." Read more
"...easy to switch over to my carrier..." Read more
Customers are mixed about the quality of the cellular phone. Some mention that it came in pretty much perfect condition and worked great, while others say that it has very clear imperfections on the device.
"...So far it works great. It's better than having to pay as much as $50 a month like some trackers on Amazon. So far I'm happy with the iPhone...." Read more
"...the new device on the day it was expected and the phone is truly in excellent condition...." Read more
"...only purple one listed has less storage space” and “the pretty green one has a small crack”, “this guy lives 2 hours from me” and “Battery life?..." Read more
"The product was amazing it works like a dream, everything runs normal cameras, face id, speaker...." Read more
Customers are mixed about the battery life of the cellular phone. Some mention that it charges to 100% surprisingly, while others say that it's not great and has to charge daily. Some say that the battery health was in 76% and it has some minor scratches around the body.
"...Great packaging, no cosmetic flaws, amazing battery life, customer service was great, and best of all… ITS PURPLE!..." Read more
"...But the battery health was in 76% and it has some minor scratches around the body. Touch Screen is normal and it has the true tone...." Read more
"...The item arrived in like new condition, battery life was at 100%, no visible scratches or damage...." Read more
"...It doesn't help that the iPhone battery level is unreadable. There was an Apple store at a nearby mall. It had a half dozen technicians...." Read more
Customers are mixed about the scratching. Some mention that the phone is magnificent, with no scratches or scuffs. However, others say that it has a few cosmetic scratches and dents.
"...But the battery health was in 76% and it has some minor scratches around the body. Touch Screen is normal and it has the true tone...." Read more
"...It was in beautiful shape. 128g’s, mint green, not a single scratch, 86% battery life...." Read more
"...The only issue I had was that there were a few more scratches on the screen than I would have liked...." Read more
"...arrived in like new condition, battery life was at 100%, no visible scratches or damage...." Read more
Customers are dissatisfied with the sound quality of the cellular phone. They mention that the phone call audio is super low, the volume of the device is strangely low, and the speakers are gunky and gross. Some customers also say that the speakers occasionally sound crackly and the audio does not come out of the speakers.
"...Battery charges to 100%Audio is subpar compared to the Ultra, not as loud and quality not as good.I don't like the lightning port...." Read more
"...Took it to Apple and confirmed it had a speaker issue. The cost to repair was quoted as $279 if no warranty. The phone was bought refurbished...." Read more
"Something was wrong with the sound. Could not get the volume up. Contacted company, it took a few days to hear from them...." Read more
"...it works like a dream, everything runs normal cameras, face id, speaker...." Read more
Customers are dissatisfied with the screen of the cellular phone. They mention that it's not genuine, it'll not pick up the touch as well, and it has a visible scratch. Some say that the screen is a third-party part and has artifacts. They also say that it sometimes wouldn't sense when they were touching it and that the images are darker and less brilliant.
"...and there weren’t any scratches or anything but the screen sometimes wouldn’t sense when you were touching it...." Read more
"The phone works fine. It does have a glitch on the screen where it has a couple lines across the screen...." Read more
"...battery service was at 80 but it’s okay, it’s a decent phone the display is so good compared to the 11 it’s way more vibrant, shipping was quick and..." Read more
"The screen had been replaced and piece of dirt was left under the screen. The screen was scratched so I covered it with a glass protector...." Read more
Reviews with images
![Decent, great storage, however; battery is not great](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
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Top reviews
Top reviews from the United States
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I needed a new phone fast after my cat knocked mine into the sink ☹️ Rice fixed it for a while, but it was only temporary before it died altogether.
I hate buying phones and avoid it whenever possible. 99% of mine belonged to someone in my family first. And i was good with that. Needless to say, my cat didn’t wait for someone in my family to upgrade. I was on my own this time.
Okay.... that’s not entirely true. My grandma had an iPhone 7 sitting around so that held me over in the meantime. Going from an iPhone 11 Pro Max to an iPhone 7 was….bad. It was too dam small, in every possible way. 32 gigs of memory!! I needed an upgrade. Fast. My 11 year old was bullying me relentlessly. And that’s on me. They had my old XR (formerly my dad’s)
I scoured FB marketplace. I’d decided upgrade a little, so I could feel better about the switch. I didn’t want to feel backed me into a corner by my cat’s recklessness. I would get a slightly newer model in a fun colour.
Marketplace had plenty. Sending message after message from my iPhone 7, I worried. “This person seems too eager”, “this one has been posted so long”, “I want a purple, but the only purple one listed has less storage space” and “the pretty green one has a small crack”, “this guy lives 2 hours from me” and “Battery life? Errr last time I checked it was like 74%?….no, I can’t take a screenshot of it, it’s turned off”…. “cash only please” Etc.
So much pressure. What happens if the thing doesn’t work? That’s $300+ down the drain. I knew I couldn’t afford new. But I hated the idea of buying something used from a stranger on Facebook. I didn’t want to get scammed, and I also didn’t want to settle.
That’s when I remembered good ol’ Amazon. Maybe I’d check there. Just for funsies. Probably out of my budget, but it couldn’t hurt.
Sure enough, refurbished devices selling “like new!” Mostly same cost or less than what I’d found so far. Surely there was a catch? I read through everything, tested by Amazon, includes all the specs, unlocked, I can pick the colour, the storage size, the condition, etc. AND I could have it delivered to me tomorrow??! With a warranty?!!
I recovered from my brief stint of disappointment after learning the 12’s don’t come in yellow. Then fought hard to decide between mint and lavender. The lavender would take an extra day to arrive. Mint it was!!
As promised, it arrived the next day. It was in beautiful shape. 128g’s, mint green, not a single scratch, 86% battery life. All for less than I would have paid to some stranger for a 64g with some “small scratches”
Once my case and screen protector arrived I excitedly set it up and synced my data.
Oh no.
The FACE ID DIDNT WORK 😭
After becoming used to facial recognition, having that yanked away, and dealing with a 7 for over 2 weeks— I was desperate for the convenience of Face ID. I had been using my fingerprint. Like a *caveman*.
Not to mention I have Blink 182 tickets, and it specifically states facial recognition is required to access the mobile tickets. Idk if that’s true, but I needed Face ID!!
I googled, I contacted apple support. Fixing it could be upwards of $300. That’s almost what I paid for the whole phone!!
I realllllly didn’t want to be stuck without a phone again. But I also wanted one fully functioning.
So I reached out to Amazon support and explained. The rep was incredibly helpful (as most Amazon reps are) and after bts failed, she advised the ship was a 3rd party seller, and she send a message to them. “If they don’t fix it by (insert date) contact us back and we’ll make this right” she encouraged.
I’m ngl. I was nervous. I didn’t have high hopes, having dealt with 3p sellers on Amazon in the past. At least Amazon had my back, ig. The concert wasn’t till July. Even without facial recognition, it was loads better than the 7. I could make do in the meantime.
The seller came in clutch though, and my worry was unwarranted. They responded within minutes. They were receptive, apologetic, and more than willing to help.
As I’d anticipated, they offered a refund or exchange, as soon as they received the return. I explained my concern with not having a phone for several days or more; and the merchant offered to overnight a replacement as soon as the return was dropped off.
I could deal with one day without a phone! I gratefully accepted. That was Saturday night, we made plans to catch up Monday for the return instructions and for them to overnight it.
Monday I reached back out; and they were ready to ship, BUT they *had no more green….* 🫢 SHOCK
“…do you have purple”
No. :( just blue, white, and black.
THIS WAS A HUGE BUMMER.It’s silly I know, and the definition of *first world problems “.. but I mean…. My change of heart about this whole phone thing HINGED ON THE FUN COLOUR. Without it, I was just a person…out $350… because my cat was thirsty while I was watching YouTube while washing dishes. I needed a cool colour. Plus, I’d already gotten the matching case! Clear with mint green borders.
It wasn’t even a fun blue… it was a dark, serious, navy blue. It was pretty and classy, but I wanted something fun. I even asked if he had any older models in yellow 😭😭 no luck,
They told me they’d be restocking in a day or so. Still, no greens or purples came in.
Ugh. Reality was setting in. I was going to have to settle. It was fine, I thought. At least it would be a fully functioning phone.
No. I wasn’t ready to let go. They assured me I could take my time to decide, and I asked if we could wait another week in case one came in. If it didn’t, *then* I would choose from the options available.
I messaged them Wednesday afternoon, bracing myself for the answer…. THEY GOT IN PURPLE! YAY.
They sent a label, I dropped it off, sent a photo, and had my new phone the next morning.
they’d said overnight shipping… but wow! I’d dropped off the return around 3pm, and had the replacement by noon the next day. I didn’t even have my new case yet 😅
Despite the Barney-Esque colour scheme my mint green case created, the lavender is GORGEOUS and I’m actually sort of glad the green didn’t work out.
Don’t get me wrong, the green is also gorgeous.. but in the end I’m glad I ended up with the lavender. I was overjoyed when I was prompted to set Face ID during setup. Worked brilliantly, as did everything else.
Great packaging, no cosmetic flaws, amazing battery life, customer service was great, and best of all… ITS PURPLE!
Can’t wait to pair it with the new case. I’m so glad I went this route where I have some peace of mind as a buyer.
I’m grateful to the seller for being so helpful and patient with me as insufferable as I must have seemed making such a fuss over colour preference
If you’re nervous buying a phone used or refurbished too, hopefully you can take comfort in knowing- this seller is legit. You receive a good quality product, and, speaking from experience, they’ll gladly help resolve any issues you may run into.
Once I received my phone, I was unable to port it to my existing service provider (Xfinity Mobile) because, according to them, the IMEI was not compatible with their network. I contacted Amazon customer support and they immediately offered to refund my money, but I liked the phone and did not want to exchange it. They they put me in contact with Apple Support and stayed on the line with me until Apple had answered their line.
I ultimately decided to go with another carrier (Mint Mobile) because they confirmed that the IMEI was compatible with their network and they were able to deliver my SIM card virtually, so I was able to use my phone immediately.
The problem with my Xfinity was not a problem with the phone itself and I was quite happy that, even though it was not their problem, Amazon was immediately willing to work with me. Could not be happier with the outcome, especially since Mint is 50% cheaper than Xfinity.
Audio is subpar compared to the Ultra, not as loud and quality not as good.
I don't like the lightning port. Wish it was the same as my S24 Ultra.
In my case I could not get the Hotspot to work. However I did not take it to ATT to see if they could get it to work. That's not why I bought this phone. Amazon has a relatively new gps wrist band tracker that has no monthly fee and it only works with the iPhone. It does not work with Android and I need it to keep tabs on my friend with dementia. So far it works great. It's better than having to pay as much as $50 a month like some trackers on Amazon. So far I'm happy with the iPhone. It's a keeper and can also serve as a backup phone.
Sorry my review is not more in depth.
I received the new device on the day it was expected and the phone is truly in excellent condition. No dents or deep scratches, no evidence of after market parts, battery health at exactly 85%, a scuff on the back of the phone only noticeable in the right lighting, and no visible scratches on the screen itself with a screen protector. There are light scratches on the screen of the phone, but again not visible with a glass screen cover.
Overall I am extremely pleased, I realized the possibility of the occasional lemon amongst all the good experiences, but based off this purchase, I would buy from Amazon renewed again!
I went from an XR (that was on the fritz!) to a 12 for less than $300. I’m happy! I will note I purchased one in “excellent” condition.
![Customer image](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
Reviewed in the United States on May 24, 2024
I received the new device on the day it was expected and the phone is truly in excellent condition. No dents or deep scratches, no evidence of after market parts, battery health at exactly 85%, a scuff on the back of the phone only noticeable in the right lighting, and no visible scratches on the screen itself with a screen protector. There are light scratches on the screen of the phone, but again not visible with a glass screen cover.
Overall I am extremely pleased, I realized the possibility of the occasional lemon amongst all the good experiences, but based off this purchase, I would buy from Amazon renewed again!
I went from an XR (that was on the fritz!) to a 12 for less than $300. I’m happy! I will note I purchased one in “excellent” condition.
![Customer image](https://cdn.statically.io/img/m.media-amazon.com/images/I/610DzAEt4lL._SY88.jpg)
![Customer image](https://cdn.statically.io/img/m.media-amazon.com/images/I/616hXUQe58L._SY88.jpg)
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Top reviews from other countries
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Hasta ahorita ninguna falla.
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Reviewed in Mexico on June 18, 2024
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