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Customer Review
Reviewed in the United States on June 17, 2024
I purchased this unlocked phone to replace my iPhone XS. The item arrived in like new condition, battery life was at 100%, no visible scratches or damage. It was super easy to set up and transferred all of my content seamlessly.
Once I received my phone, I was unable to port it to my existing service provider (Xfinity Mobile) because, according to them, the IMEI was not compatible with their network. I contacted Amazon customer support and they immediately offered to refund my money, but I liked the phone and did not want to exchange it. They they put me in contact with Apple Support and stayed on the line with me until Apple had answered their line.
I ultimately decided to go with another carrier (Mint Mobile) because they confirmed that the IMEI was compatible with their network and they were able to deliver my SIM card virtually, so I was able to use my phone immediately.
The problem with my Xfinity was not a problem with the phone itself and I was quite happy that, even though it was not their problem, Amazon was immediately willing to work with me. Could not be happier with the outcome, especially since Mint is 50% cheaper than Xfinity.
Once I received my phone, I was unable to port it to my existing service provider (Xfinity Mobile) because, according to them, the IMEI was not compatible with their network. I contacted Amazon customer support and they immediately offered to refund my money, but I liked the phone and did not want to exchange it. They they put me in contact with Apple Support and stayed on the line with me until Apple had answered their line.
I ultimately decided to go with another carrier (Mint Mobile) because they confirmed that the IMEI was compatible with their network and they were able to deliver my SIM card virtually, so I was able to use my phone immediately.
The problem with my Xfinity was not a problem with the phone itself and I was quite happy that, even though it was not their problem, Amazon was immediately willing to work with me. Could not be happier with the outcome, especially since Mint is 50% cheaper than Xfinity.
