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Customer Review
Reviewed in the United States on June 13, 2024
I purchased a Samsung Galaxy Z Fold 4 from (EXPORTTEK INC/ReNew Pros) located at 410 FREEPORT PKWY, SUITE 100, COPPELL, TX 75019, US. I paid $612.47. I wish I would've been able to inspect this product before purchasing. You never know what you are going to get online. I received the phone in a timely manner and the appearance of the phone was excellent condition. I charged the phone fully and began to set the phone up. It did not come with a pen and within minutes the battery started dropping. After an hour the phone needed to be charged again. The phone couldn't even hold a charge! I reset the phone, repackaged it in its original packaging, and shipped the phone back immediately. This company has received the phone already, and told me once they have inspected it that they will issue a refund. This has not been the case. I have not received a refund and they have not responded to my latest inquiry. Not only did they send me a defective phone but they are trying to keep my money as well. I will be filing a complaint with the Better Business Bureau, reporting this to Amazon, and making a statement on social media concerning their business practices. I do not recommend purchasing anything from this seller! I pray they can act like professionals and return the money that I have spent, but so far there is no hope.
