Asurion 2 Year Mobile Phone Accident Protection Plan ($175 -$199.99)

$52.99
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Purchase options and add-ons

  • Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
  • Easy Claims Process: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it. A service fee will apply. $10 to repair or $29 to replace your phone.
  • Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
  • Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.

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Important information

Legal Disclaimer

Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.

Product Description

Asurion is taking the guesswork out of finding product protection plans to fit your needs. Products fail - often at the most inconvenient time. It’s a good thing you’re covered because no other plan can protect your stuff the way an Asurion Protection Plan can. Simply put, Asurion Protection Plans cover your products when you need it most with a fast and easy claims process. Buy a protection plan from a company that you know and trust. Add an Asurion Protection Plan to your cart today! Please see "User Guide [pdf]" below for detailed terms and conditions related to this plan.

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Added to Cart
Price$52.99$39.99$26.99$36.99$92.99$18.99
Delivery
Get it Jul 8 - 10
Get it Jul 8 - 10
Get it Jul 8 - 10
Get it Jul 8 - 10
Get it Jul 8 - 10
Get it Jul 8 - 10
Customer Ratings
4.34.3 out of 5 stars1,331
4.54.5 out of 5 stars1,736
4.44.4 out of 5 stars556
4.54.5 out of 5 stars1,404
4.44.4 out of 5 stars1,025
4.14.1 out of 5 stars136
Value for money
—
4.4
4.5
4.5
4.1
3.8
Tech Support
—
4.3
4.5
4.3
3.9
3.6
Easy to use
—
—
4.6
4.5
3.8
—
Sold By
Asurion, LLC
Asurion, LLC
Asurion, LLC
Asurion, LLC
Asurion, LLC
Asurion, LLC

From the manufacturer

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Product information

Technical Details

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Additional Information

Warranty & Support

Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Product Warranty: For warranty information about this product, please click here

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Customer reviews

4.3 out of 5 stars
4.3 out of 5
1,331 global ratings

Customers say

Customers have mixed opinions about the value and ease of use of the consumer electronics.

AI-generated from the text of customer reviews

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ValueEase of use
15 customers mention "Value"6 positive9 negative

Customers have mixed opinions about the value of the product. Some mention that it's good for the money and has a 2 year warranty, while others say that it was a total waste of money and time dealing with their support.

"...This insurance is a total waste of money and time dealing with their support team...." Read more

"...use the protection, but what I like about this product is it is very affordable without all the long drawn out legalese that makes your eyes tired..." Read more

"Is not a easy way to use the product, so waste of money" Read more

"I haven't had to use it yet but I bought it for a great price and feel like it'll be very useful when if I ever need it" Read more

13 customers mention "Ease of use"5 positive8 negative

Customers are mixed about the ease of use. Some mention that they are easy to deal with and it is very easy to submit a claim. However, others say that it took weeks to process their claim, and the service is terrible and slow for broken phones.

"...in a customer account you can pull up the claim but none of the paperwork will be visible...." Read more

"...And so I contacted Asurion online and the whole process was so easy. And the whole turnaround took a hell of a lot shorter than I thought it would...." Read more

"...No instructions are given on how to get my claim paid. No address provided to send my receipt for the repair. No way to contact Asurion...." Read more

"...Since then the phone is losing battery life and the operating system has slowed way down...." Read more

Top reviews from the United States

Anndizon
5.0 out of 5 stars Fabulous
Reviewed in the United States on April 29, 2024
Verified Purchase
I shattered the screen on my old device. But luckily I bought this protection for it last year. And so I contacted Asurion online and the whole process was so easy. And the whole turnaround took a hell of a lot shorter than I thought it would. So I was able to get my new device very quickly. And I got it asurion to cover it also. Thank you so much!!
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Rhonda MacMelville
5.0 out of 5 stars Broke my screen in the morning, got my case in the afternoon
Reviewed in the United States on April 13, 2024
Verified Purchase
I looked at the coverage and took the two year...cracked screen covered on day 1. Never have cracked a screen, but it's also the first time I took protection.
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Dennis Huddleston
5.0 out of 5 stars One of the Best!
Reviewed in the United States on February 27, 2024
Verified Purchase
Very necessary!
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E. Noyer
1.0 out of 5 stars Beyond Awful
Reviewed in the United States on March 28, 2023
Verified Purchase
Purchased this insurance with the phone from Amazon and two weeks later the phone fell off the nightstand and shattered the screen.

First problem - the phone purchased was not in the list so it required a call to customer service. They informed me would take 2-3 days for them to add phone to list just to open the claim. That’s not a problem except 4 days latter they had still done nothing, AND the only thing they needed to do was add the color they didn’t have listed.
Second problem - I went back to their website (which is a joke) and filed a claim with the wrong color just to get a claim in the system (seriously how important could the phone color actually be to an insurance claim)? You are required to upload the receipt to Asurion after the purchase. The problem is the archaic website does not have a customer account. You enter who you purchased the phone from and an email address and then upload the receipt which is immediately tossed into a bottomless hole. Why do I say this, because the invoice they force you to upload cannot be accessed again, EVER! When you file an insurance claim they make you upload another copy of the receipt which you previously provided, so a total waste of your time since they already collected the info.
Third problem - Now keep in mind my claim has still not been submitted at the point because you have to complete a form (that’s ok, I would expect this) however, then you need to take the form you just completed, a copy of something that lists the item purchased (Amazon product description) and another copy of the receipt, scan it and upload into their system. The you log back into the Janky website with your email address and who you purchased the product from, get a text message on the phone and enter the code and then the claim is accessed…. Well kind of accessed all the documents submitted cannot be viewed, you are just given some basic information on the screen. A day or two later you may or may not get a text telling you something wasn’t provided so you have to go back the the website, enter who you purchased the product from, email address, get a tex, blah, blah, blah and then upload a copy of the missing document which goes off to the Bermuda Triangle as you will never be able to view these documents again.
Fourth problem - you will get a link telling you that your claim has been accepted and to follow a link to find a list of their vendors. THIS IS WHERE THIS EXPERIENCE TURNS INTO SOMETHING THAT MAKES GOING TO A GOVERNMENT AGENCY LOOK LIKE DISNEYLAND. At the vendors they will have no record of the claim, and since none of the documents are in a customer account you can pull up the claim but none of the paperwork will be visible. The vendor will then need to call Asurion who will say they have no record of the claim, remember I have provided a receipt 3 times and uploaded claim documents. The customer representative at Asurion after blaming the customer for not doing something correctly will then suddenly advise, oh I see something we were supposed to do something (ridiculous I am sure) and say it is our fault (Asurion’s). The customer service rep will then get the claim to the vendor who can know help you after 90 minutes of problem after problem,
Lastly even though the deductible is supposed to be based on the cost of the phone in my case $10, the representative will overcharge you, billing you $31.50 for the privilege of this experience!

If you have a choice of using a broken phone or filing a claim with Asurion, keep the broken phone and your money and never purchase the insurance!!!
9 people found this helpful
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Bonita H.
5.0 out of 5 stars Very reliable, no fuss
Reviewed in the United States on July 20, 2023
Verified Purchase
I always buy this insurance for my phones. It is easy to use, no fuss. If the phone has a problem, they will either replace or refund with no without hassle. Definitely recommend, we'll worth it!
One person found this helpful
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I was sent the wrone case yall sent a case for a14 i need a case for the a15
4.0 out of 5 stars Best Product
Reviewed in the United States on May 14, 2024
Verified Purchase
I love it all ways been a fan of yall Product.
I paid for a Protection plan for 2 phone i did not see in my email
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ladypjay
5.0 out of 5 stars great coverage
Reviewed in the United States on March 30, 2022
Verified Purchase
I bought this accident protection plan when I bought my new computer. I'm in a nursing home, and it's all too common for something to get knocked off the table or slide off the bed. This makes me feel much safer when I get on my computer since I am on it for hours at a time. I bought a 2-year protection plan and it gives me peace of mind, even if I never have to use it
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kksingg
5.0 out of 5 stars Well worth the money
Reviewed in the United States on January 22, 2023
Verified Purchase
The touch screen on the laptop we purchased got damaged, and my kid informed me about it late one evening. I didn't immediately remember I purchased the insurance but am sure glad I did. They processed the claim quickly and the money to purchase another laptop was available fast.
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