I paid for a “excellent” device though what said was synergy next to the “sold by” area which I always pay attention to as I deal with many sellers on the platform (Amazon). They ended up being very very helping in tracking down the seller as I always try to find a solution with them first before I call Amazon. So, moving forward, basically I received what would be at best, a fair to acceptable device . It has pits and grooves all along the bezels , a huge scratch on the back from the middle to the edge of the device. The screen was not great either , it came with a film type screen protector which I found strange as I purchase many devices and felt I should take it off to have a look and inspect. While the screen was not great it was also not working properly via the amoled screen/digitizer recognizing fingerprints or gestures at times , maybe it was just the optical fingerprint sensor malfunctioning , actually I believe it’s digital sensor on the s21 , regardless that’s nor here or there, the lint is , it didn’t work and was buggy when touching all around NOT due to the OS (updated it to android 13 UI 5.1 it came on 11) (operating system ) but the hardware. Not being updates is not big deal as I prefer the option so that was done right at least. However, I wish I had taken a picture of the back of the device as admittedly at this point I was disappointed and in the moment of “wth” moment because it took me 30 minutes to clean the device properly peel the stickers off and glue all over to truly inspect the device which I already knew it was going back as it’s not excellent and they will definitely get it back much cleaner than I received it but , again it device is beat up. They fact it wasnt even cleaned and had sticker residue all over the the device as well or some sort of glue, was the first big indicator. They did not replaces the battery as well and it was not refurbished, I work in IT and other areas of tech like OSINT , basically hardware and software areas , not only by Amazon’s standards but in general, it’s common knowledge and states when purchasing , a “excellent “ condition device should have 90% battery health or above , this device had 74% battery health below 80% is unacceptable even for the cheapest condition you can buy as you’ll need a battery replacement within the 1st 6 months most likely sooner . It gets worse as I contacted chubbiestech and got zero help or care for that matter , they said call Amazon it’s on them for the most part. I am making that short as ot was jet her a automated reply or a very I dont care approach on customer service. I also reached out a second time to make them aware that about the battery percent being at 74% for the next person as a professional courtesy to get a copy and pasted same response. So , very contradictory when if it’s sold by then and refurbed by them but are telling me it was handled by Amazon. I have the screenshots of the lack of concern or help and it’s just disappointing. As of now as I feel this brings up a issue that is indicative of the way things are now which is , the whole situation is a mess, as I made the return properly , bought insurance and did things accordingly , SO come to find out as of today the 18th of November, UPS has lost the package , Amazon can’t process my refund manually for another 2 weeks until the ticket expires , which is outrageous as this should not be on me , my responsibility is done in the matter, it’s was returned and I paid extra for insurance to make sure it’s safe, and I am eating the cost due to bad business practices on chubbieatech part as I am a small business myself, and I hate to say this but time is money , this will cost me in the end regardless of what happens , all due to not getting what I paid for from the start , I am in shock that in this day & age finding proper solutions and proper business practices has become so hard. If I would have gotten the excellent condition device that I had no problem paying for and they had no problem taking the money , I shouldn’t be without a device and up the creek as no one wants to step in and take accountability. I’m sorry , sellers like this that slip through the cracks and shouldn’t be in the platform, Amazon is not eBay. Now it’s my headache and it is very frustrating. PLEASE do yourself a favor and stay clear from this one because if your device is not not up to par, good luck as you will not get help , I’m a week in and I’m out of money spent and a device . I should also mention the charging port had a lip around the oval port indicating it’s been dropped , which is fine however replace the parts and check the device , make sure it works and indeed in excellent REFURBISHED condition. Nothing on this device was cleaned or fixed and was a poor device . I truly hope Amazon doesn’t sensor my review , which I have a feeling they will because this is the real life experiences that occur when you don’t get what you pay for and trust the Amazon name and sellers under them , and here I am with no device or refund of my money. It’s not ok , there is no A-Z guarantee here . Everyone has passed the buck. This is a HONEST review along with the consequences of poor business practices I think people should know about if you chose to buy from here and should not be censored.