Seller: SnergyOrder Date: March 19th, 2022Order price @ Time of purchase: $419**The phone arrived arrived a few days after it's scheduled delivery date. Though the status of it was updated alongside actual package arrivals/departures so that was fine.Unboxing: Opening the unoriginal boxing the phone came in; It arrived in a plastic bag within a white cardboard box. The phone shipped with unoriginal wall adapter/brick & cable. And none of the OEM accessories like the AGK headphones nor an actual SIM Card Removal Tool. It came with a paperclip instead.Outside Impressions:• The phone was impressive lighter than my Note 9, which this phone was replacing. I noticed the weight difference immediately.• I inspected the rear glass and was blown away by the this color: Aura Glow. The finish and how well it captured light and reflected objects in its glass was and is still great.• The camera system was without damage or scratches.• However the metal frame of the phone at the bottom had deep grooves of scratches from a hard drop it seemed. It can be felt with hand and enough depth to catch on smooth surfaces. Damages were along the sides as well.• The build felt solid in hand, when I didn't focus on the damages from the past user. Study but light. Took some time to get used to.• The Screen was huge. 1440x3040 that can be turn down if you are concerned about batteyr life. Bigger screen to body ratio than my Note 9 as well while not bigger much larger in its actual dimensions for me. I have fairly large hands. What troubled me mostly was the damaged screen. It had a noticeable gouge in the screen towards the top right 1/4 of the display that simply could not be ignored. It was easily felt under thumb and finger and even visible with screen off/on.**I returned the phone asking for a refund as it was beyond regular wear and tear use. Synergy gave me NO problem whatsoever with this. And emailed me within a few hours to a day that they will process a full refund upon receiving the product back. I did pay shipping back for the device. I was disappointed with that however I am happy with Synergy's customer support even though my product was not as it should have been. It gives me confidence to purchase with them in the future as good customer service is hard to come by today. The only issues where the damages that I saw and tested the phoneAs for today, 4/14/22:I have ordered a new Note 10+ 512GB version this review is based on the good working device I received and couldn't be happier with the device itself outside of the features it loses from the Note 9. The Note 9 was truly the last no compromise Smartphone of the Era. So i wouldn't call the Note 10+ an upgrade > Note9(N9) as much as I would say a Left-Right change of features for the user..• Fingerprint scanner: In screen fingerprint sensor.. While consistent in my use, it is slow to read even with developer mode enabled.• Face Scanner: To make up for the "poor" speed of the FP scanner I make use of the face scanner feature to unlock the phone. This isn't the same as the Iris Scanner from the Note 9 (N9) and it is not as secure as the Iris Scanner but to serves my needs the same and is faster than the finger print scanner and faster than the Note 9 Iris scanner (both have .5 animation speed in developer settings).• The features of the S Pen are nice but I haven't explored them all. I do consistently use it for various tasks and apps and signing documents and editing.• Camera is very good. MANY settings in the pro mode and many camera modes itself. I use GCam myself. Big improvement I believe.• Still testing battery life as the phone learns user usage to better optimize battery will update• Phone calls are clear and good.• Speakers are impressively loud as well. I'm glad because I watch videos/play music (Netflix/Crunchyroll/Spotify) often. Bottom firing speaker and earpiece speaker sound good to the ear.Snapdragon chip, fast and 12gb of ram. No lag and running andriod 12, running 4.1UI but I have a launcher that I find suits my needs better. You won't be made at this phone in 2022. I only upgrade, at most, every three years unless phone is stolen/loss/damaged outside warranty. Definitely happy with the huge screen, faster chip, S Pen, SD card slot (fitted with a 1TB PNY) and factory unlocked.