3rd update: 14 months after purchase. I had an accident with this scooter and the throttle broke. I contacted the manufacturer to see if I could get a replacement and they offered to send me both the throttle and the broke. Phone holder, free of charge. Great customer service!
2nd update 4 months after purchase: I have to revise my review of this company once again. They are TOP in customer satisfaction, response, problem solving and inquiries. The scooter rides great, looks great and has a long battery life. Maybe in future they will reconsider the closure hook and use a better design there. They seem to be really focussed on their product and their customers so I believe they will continue improving over time.
UPDATE: The company "HiBoy" has been very open and eager to resolve our issues (below) and very supportive. For that reason I am happy to change my overall rating to 4 Stars (****) increased from 3.
This is a lovely scooter. Stylish, easy to use, solid tires (no flats!), disk brake, great lights, fast.
However there are two extremely important design drawbacks: UPDATE: Point 1 below is more of a dumb design but Point 2 below remains an important drawback.
1. The body of the scooter does not have any place where a lock can be passed through to securely lock the scooter outside if necessary.
UPDATE: After some research apparently it is possible to lock the scooter around the body just behind the front wheel (on the angled part). Provided that the lock is tight enough to the body that the scooter body or stem/headset can't be passed through the lock and removed, it is pretty secure. We have not tried this yet.
and….relating to the above and to the idea that there is no way to lock it up outside….
2. When we fold the scooter and clip the top to the rear fender, the “clip” in fact is an open hook which catches a spring action loop built into the rear fender. As long as you keep tension on that hook (ie by holding the scooter from that portion), the loop stays in the hook. As soon as the stem of the scooter relaxes toward the body, the hook falls out of the loop and the scooter opens up (“flops” open).
Given that the scooter is about 30lbs, it is reasonable that a normal person would occasionally “rest” the folded scooter while carrying it. But if s/he does, the scooter will awkwardly fall open and potentially cause damage or physical injury.
So where we ourselves really wanted to have a scooter that folded up for ease of transportation, it’s not well designed for that at all.
I anticipate our finding another way of securing the fold, perhaps by installing a rock-climbing clip somehow, so that the stem can be held securely attached to the body when folded. UPDATE: We did find a way to secure the fold. Our "solution" is not very functional and it's ugly as well. We are going to try locking as updated in Point 1 above, which will hopefully solve the problem.
| Brand | Hiboy |
|---|---|
| Color | HB-S2s |
| Age Range (Description) | Adult |
| Special Feature | Seat |
| Weight Limit | 220 Pounds |
| Product Dimensions | 45.7"L x 17"W x 47.2"H |
| Number of Wheels | 2 |
| Model Name | HB-S2S |
| Wheel Material | Rubber |
| Frame Material | Aluminum |
| Item Weight | 29.5 Pounds |
| Team Name | electric scooter |
| Handlebar Type | foldable |
| Handle Height | 47.2 Inches |
| Wheel Size | 8.5 Inches |
| Wheel Type | Solid |
| Suspension Type | Rear Suspension |
| Grip Type | Foldable |
| Brake Style | Rear Braking |
| Warranty Type | Limited |
| Charging Time | 5 Hours |
| Recommended Uses For Product | Transportation, Recreation |
| Maximum Distance Range | 17 Miles |
| Manufacturer | Hiboy |
| UPC | 797153996709 |
| Global Trade Identification Number | 00797153996709 |
| Item Package Dimensions L x W x H | 45.9 x 22.1 x 7.4 inches |
| Package Weight | 18.76 Kilograms |
| Item Dimensions LxWxH | 45.7 x 17 x 47.2 inches |
| Brand Name | Hiboy |
| Warranty Description | 1 year |
| Material | Aluminum |
| Suggested Users | unisex-adult |
| Part Number | F19 |
| Style | S2 With Seat |
| Included Components | 1*electric scooter 1*charger 1*user manual 4* Screws 1 * Hexagon |
| Size | 8.5 |
