No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. We will send you an e-gift card for the purchase price of your covered product. In some instances, we will replace or repair it.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Customers like the ease of use, service, and speed of the warranty. They mention that it's easy to file a claim, apply, and communicate. They appreciate the immediate response and satisfactory results. However, some customers report issues with durability and value.
6 customers mention "Ease of use"6 positive0 negative
Customers find the warranty easy to use. They mention that it's quick to file a claim, apply a case, and communicate with the company. They also appreciate the simple instructions.
"This was hassle free, followed the simple instructions and everything went according to plan." Read more
Customers are satisfied with the reimbursement. They mention that the service is prompt and fair. They also appreciate the quick reimbursement and the ability to file a claim.
"Fast refund, took me about 5 min online, immediately issued refund for my item. Will continue to use this insurance coverage on future items." Read more
"Prompt and fair in their reimbursement..." Read more
"Easy to communicate, fast reimbursement, great service..." Read more
"Very easy and quick to file a claim! Thank you..." Read more
4 customers mention "Service"4 positive0 negative
Customers are satisfied with the service provided by the warranty company. They mention that it provides fast reimbursement.
Customers are mixed about the value of the warranty. Some mention it's very cost effective and worth the money, while others say it'll never be worth it.
"We purchased a used iPhone 7 for our son in March 2020, it stopped working in August 2021...." Read more
"...Worry Free Coverage is the name of the game. Very cost effective as well." Read more
"Cancelled because didn't need it as the phone didn't work for our service." Read more
"Completely pointless to get... Any claim filed is responded to as still under manufacturer warranty...." Read more
Customers are dissatisfied with the durability of the warranty. They mention that their devices cracked or broke. Some customers also report that the warranty does not cover damage loss if the phone is not retrievable.
"...Why am I sending you the info back?! She dropped her phone. Her screen is broke. Why do you need a shot of the back too?..." Read more
"Not much to add here. Device cracked, extra insurance was bought at the time of purchase...." Read more
"...Also does not cover damage loss if phone is not retrievable... I dropped mine down a 250 foot devine, to which it smashed, and it's not covered due..." Read more
"I bought the protection for my daughter’s cell phone. She cracked her screen and I reached out to start a claim. Zero feedback from the company...." Read more
Update: I have removed my 2 star rating and given them a 4. I did have to call to to get things moving forward however. Customer service was very polite and helpful. I recieved gift card about two hours after talking to them. They did not receive 5 stars because the on line submit was frustrating. I kept sending the only Amazon receipt I had for plan. An email from Asurion. Until I talked to someone they were not happy with those. It's straightened out and I'm thrilled. Thank customer service at Asurion. I bought a phone and protection plan for my sister through Amazon. I have been asked three times to provide the same info. I understand the necessity of receipts. However the protection receipt came from Asurion via email! You have my info. Why am I sending you the info back?! She dropped her phone. Her screen is broke. Why do you need a shot of the back too? This whole process is getting pretty stupid.
We purchased a used iPhone 7 for our son in March 2020, it stopped working in August 2021. We put in a claim with ASURION and within hours of mailing the phone back with their prepaid label, we received the payment via Amazon gift card. It wasn't 100% of what we paid but considering we had the phone for 18 months, we received a fair chunk of it back.
We purchased him another phone and absolutely added the protection again just in case.
I had an issue with a product that I had to replace immediately with one that worked before they could address my claim . I called them and they listened and without hesitation refunded me in full for the defective product. Highly recommend!
