No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. We will send you an e-gift card for the purchase price of your covered product. In some instances, we will replace or repair it.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Customers like the ease of use of the warranty. They mention that the process was hassle free, and the service was excellent. However, some customers have reported issues with performance, quality, and value.
15 customers mention "Ease of use"15 positive0 negative
Customers find the process of using the warranty to be easy and quick. They also appreciate the excellent service and quick help. Some mention that the process is hassle-free and the result is fast and efficient.
"Claim was paid fast. No hassle. Great customer service.l" Read more
Customers are mixed about the quality of the warranty. Some mention it provides the best insurance coverage ever, while others say that it broke, the cover cracked, and the camera went out.
"...Let me add it just Incase well she had a fall and damaged the screen...." Read more
"No hassle, full & quick help, best insurance coverage ever." Read more
"...The phone camera went out. The phone was also a gift for someone. I got the phone for them for christmas, which was not even 2 months ago...." Read more
"Fantastic warranty coverage. I bought this policy for my son's phone, it broke and would not take a charge so I made a claim...." Read more
7 customers mention "Value"3 positive4 negative
Customers are mixed about the value of the warranty. Some mention it's great value, while others say it'll never be useful.
"...The phone was a dud, but the warranty that I forgot I bought was great. I already stopped using the phone but called anyway...." Read more
"It was worth every penny I spent on it" Read more
"...that supposedly came with the phone have been completely useless in doing the only function of both, which is to ensure that the device purchased is..." Read more
Customers are dissatisfied with the performance of the warranty. They mention that it doesn't work and won't turn on.
"...this has proven to be a total waste of money as I've now had a non-functioning device for a full month now and neither the 2 year manufacturers..." Read more
"Phone was accidentally put through the wash and would not turn on. Returned phone and received an instant Amazon credit for a new phone...." Read more
"...When I contacted them about the phone not working properly, the result was fast and efficient. We received the credit almost immediately." Read more
"I ordered protection plan on phone and now it's not working and can't insurance to help at all I recommend everybody not to even buy the 2 year..." Read more
I forgot that I bought an extended warranty when I purchase a Motorola cell phone. The phone was a dud, but the warranty that I forgot I bought was great. I already stopped using the phone but called anyway. I spoke with the rep and told him the situation and why I had to replace the phone. The next thing I knew he asked if I wanted a check refund or a credit on my Amazon account. WoW. I got a free shipping label and within hours of dropping the phone off I was told to click on a link to get my credit.
I was sold a cell phone with a non-operational battery that would barely charge. I purchased an Asurion plan just in case something like this happened. The plan I purchased stated that they would cover the following: "Battery Replacement: This Plan will provide one (1) replacement of an imbedded or rechargeable battery. The battery will qualify for replacement only if it fails to accept or hold a charge and failure occurs during the term of the Plan." My battery failed within three weeks of purchase, and the Asurion plan I purchased was supposed to cover my purchase for 24 months. When I submitted a claim to Asurion with full documentation (photos, receipts, etc.), they said they the following: "We reviewed your NO SUPPORTING MANUFACTURER CELL PHONE claim. As a result, we're unable to approve your claim." No other explanation. I checked Reddit, and a lot of people think Asurion is a scam. DO NOT WASTE YOUR MONEY ON ASURION PLANS OR REFURBISHED CELL PHONES FROM AMAZON. I lost about $100 bucks on this venture that I may not be able to get back, and I don't even have a functional cell phone right now.
My son's cellphone stopped charging last week. Luckily, I had purchased the 2 yr protection Plan. In less than a week, I was able to file the claim. Receive the gift card and already purchased the new phone and have it here already! Just in time for us to leave on vacation.
Julienne was very courteous on the phone to help me with my claim. She was clear on how I had to file for a claim. I would definitely recommend using Asurion for protection on electronic devices
I have not had occasion to make a claim on this smartphone insurance policy so have no reason to doubt its integrity. Unfortunately, the smartphone it is covering DOES have integrity issues. As a vision-impaired customer whose lack of depth perception makes it difficult to aim/connect with small keys on the cell phone keyboard, I depend on wider keys that are present (SHOULD BE PRESENT) when the phone is rotated into landscape orientation for composition of text messages and emails. The Lively "Jitterbug 3" has a DESIGN FLAW that prevents J3 from change to landscape keyboard & content when rotated (stays portrait-size small) Hours spent on phone (with conscientious Lively customer service reps) and in person (at Best Buy with retail sales rep) proved our attempts to "fix" the malfunctioning Text Message rotation issue on my just-purchased phone to be an undisclosed, UNFIXABLE model-wide Jitterbug 3 DESIGN FLAW. Highly disappointing! A real Bummer! I expected better of Lively and its commitment to Seniors.
