I’ve owned the AGM Glory Pro since 27-Jun-2022. The draw for me was the thermal camera and rugged features being in the automotive repair industry. While the software has a few idiosyncrasies, the phone has functioned well overall. My review is a little different than others, it focuses on the experience once the phone was damaged. I'll be honest, the screen was no longer functional for what amounts to consequential damage and abuse. The outcome of the situation was the surprising part that greatly exceeded my expectations.The phone took a pretty good hit. We had a hit-and-run incident in the parking lot at the car dealer I work at. As the driver was fleeing the scene I was screaming for him to stop. Once it was determined he was speeding off I threw the Glory G1 Pro through the open right front window at the driver. Unfortunately, it missed him and hit the left front window (that was closed) pretty hard. It was hard enough I heard it hit the window glass outside the car while it was moving away. If you’ve held this phone before; it's apparent the Glory Pro went to the all-you-can-eat battery buffet and filled up, it has some heft. The phone then left with the vehicle for about 90 minutes.The profoundly stupid part of the equation is the driver was a current customer. Between the video showing the entire episode and the fact we had more than enough information for the local police department (name, address, phone number, email address, vehicle identification number, current vehicle miles, ect.) It wasn't hard to trace him down. Once the driver returned the phone also found its way back to me. I tapped the side button and it worked! To my surprise the case had small scuff but no broken screen, cameras were intact, and looked like a normal day's use.For three days it functioned normal . . . then the screen backlighting no longer functioned. Can’t say I was surprised, not many electronics could take a hit like that. I contacted the email address (service@agmmobile.com) on the AGM website, told them the truth as to what happened, attempting to send it off and pay for the repair. I had a response in under 90 minutes asking for greater details in functionality, proof of purchase, and images of the device to determine repair status. I sent the pics and information expecting it to take a little time. In under 24 hours I had a different representative from the Amazon team contact me after reviewing the information and determining it was repairable. Oh, they also said it was on the house and gave me an address to ship to. I was shocked, the incident was blatant abuse and I didn’t try to hide it. In my industry people try to find ways to deny warranty coverage even when it's deserving, not the other way around. The lady even asked if the 3-5 day turnaround time was OK, I chuckled as it currently takes us longer to receive car parts.I don’t write many reviews but figured this was the best way to thank the AGM Mobile associates that helped me. Even if they didn’t repair the phone free of charge the process flowed well, especially for a portable electronics company. From start to finish the execution went well; I never had to chase people down or email multiple times.