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Customer Review
Reviewed in the United Kingdom on 14 June 2023
First of all I would like to say the phone arrived in excellent condition, my Mum was very happy with her gift. This was purchased in December 2022, by February 2023 the phone had started switching off on its own. This was only occasionally so my Mother thought nothing of it and thought perhaps the battery had got low. Fast forward to May 2023, my Mum said the phone was switching itself off frequently now, regardless of how charged the battery was. I contacted the seller who was very helpful and gave me some instructions to reset the phone and see if that sorted out the issue. It did not unfortunately. So they agreed for us to return the phone for it to be repaired as it was under warranty.
Because my Mum didn't want to be without a phone (quite rightly so, she lives alone and has just had major surgery) we decided it would much quicker to return the phone and purchase a brand one. The seller agreed we could return the phone, which they received it the following day. I messaged to ask if they had received it because Royal Mail were showing that it had been signed for and they confirmed receipt! (day of receipt was 6th June 2023) At that point I thought great! They'll do whatever test it is they need to do to see that the phone is indeed faulty and then a refund would be issued! Well this did not happen, I have been contacting them almost daily because my Mum is still without a phone. On the 9th June they said to expect the full process to be complete between 48-72 hours. Yet I am still waiting!
The other great news they shared was that the phone works perfectly! Which I find rather convenient as that allows them to issue a partial refund. Why after having the phone not even 6 months would my Mum want to return a phone she loved?! When you pay £349 for a phone you don't expect it to stop functioning correctly after such a short time. So to say I'm disappointed that the gift I got my Mum has created so much hassle is an understatement.
DO NOT BUY FROM THESE PEOPLE!
Because my Mum didn't want to be without a phone (quite rightly so, she lives alone and has just had major surgery) we decided it would much quicker to return the phone and purchase a brand one. The seller agreed we could return the phone, which they received it the following day. I messaged to ask if they had received it because Royal Mail were showing that it had been signed for and they confirmed receipt! (day of receipt was 6th June 2023) At that point I thought great! They'll do whatever test it is they need to do to see that the phone is indeed faulty and then a refund would be issued! Well this did not happen, I have been contacting them almost daily because my Mum is still without a phone. On the 9th June they said to expect the full process to be complete between 48-72 hours. Yet I am still waiting!
The other great news they shared was that the phone works perfectly! Which I find rather convenient as that allows them to issue a partial refund. Why after having the phone not even 6 months would my Mum want to return a phone she loved?! When you pay £349 for a phone you don't expect it to stop functioning correctly after such a short time. So to say I'm disappointed that the gift I got my Mum has created so much hassle is an understatement.
DO NOT BUY FROM THESE PEOPLE!
