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Customer Review
Reviewed in the United Kingdom on 8 March 2023
Handsets are offered under the following categories: Excellent, Good, Satisfactory. After reading the description of what ‘excellent condition’ means I proceeded to pay a bit more for a I phone 13 mini in Excellent condition. When I received the handset I was a bit taken a back by the state of it! It had physical damage all around the casing, all of the paintwork had been scraped off and there were numerous dents despite stating that handsets in ‘Excellent condition’ do not have any scratches scuffs or marks to the screen, casing or anywhere on the phone that are visible from a 30cm distance. The damage on the handset received could be seen 30 miles away let alone 30cm!! I contacted the company and sent them pictures who replied with an insulting offer of £20 reimbursement. I argued that the phone received was arguably ‘good condition’ at best and asked for a refund if £53 to match the selling price on their site of a ‘good condition phone’. I didn’t even receive a response, just a generic e mail instructing me on how to return the phone to them for a refund. They wanted photos from all angles amongst numerous other time consuming things before it was sent back. They then wanted 30 days to process the refund! Obviously placing as many barriers as possible as a deterrent of proceeding with the return. As the workings of the handset were satisfactory and it was only cosmetic damage (although besides the point) I just instructed them to process the insulting £20 partial refund and kept the phone. JUST BE WARNED! HANDSET CONDITIONS ADVERTISED ARE NOT A TRUE REFLECTION OF WHAT YOU WILL RECEIVE! BUYER BEWARE!! ONCE YOU HAVE RECEIVED THE HANDSET THEY WILL MAKE IT DIFFICULT AND TIME CONSUMING TO RETURN.
