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Customer Review
Reviewed in Canada on April 1, 2024
I have an Apple iPhone 14 Pro and used the 28-day eSIM for a trip to the USA, it was well worth the $54.00 (+ tax). When you order this eSIM you will receive an information card with instructions. The card has the Sim Card Number and Serial Number on it, so don't lose it and remember to take it with you... if you need help you'll need the Card and Serial numbers.
Be sure to set up the eSIM a few days prior to your trip, all the information is on the card, the website is provided or you can use the QR code. Their Customer Service was amazing. Prior to our trip, I accidentally entered the incorrect date when setting up the eSIM on their website. I contacted Customer Support using their online chat. They answered immediately and corrected my error right away. Then we decided to leave a day early for our trip and again they switched my start date with no issues. Once you set it up you'll receive a confirmation email and instructions to activate the eSIM which you do one day prior to your trip departure. As soon as you activate it you'll receive another email which will include your temporary US cell number.
Since you're activating it one day prior to your trip, you'll receive a text to welcome you to T-Mobile letting you know your temporary number has been set up. After I received that message I went to Settings, then Cellular. You'll see your primary number and the eSIM number under the heading 'SIMs'. Be sure to turn the eSIM number OFF and keep your primary number ON. Just before you cross the board (or take off if you're flying), go back and switch this... turn OFF your primary number and turn your eSIM number ON. This will keep your primary number from roaming.
It worked beautifully on our trip, I loved having unlimited data anywhere, anytime and it was helpful having a temporary US cell number, especially for texting with friends and family. I let them know the US number so they'd recognize texts.
The eSIM connects through T-Mobile. Sometimes we were in very remote areas (bike trails) without any service which would have happened regardless of which Sim I was using. Note... there were a couple times when we returned to 'civilization' I found it wasn't connecting to Google Maps. I went into Settings, then Cellular, and clicked on the eSIM phone number. I toggled it OFF, then ON again and I was back in business. This must have helped it to locate a signal.
I have already recommended this to a couple of people who will be travelling. The card is extendable if needed just by contacting Customer Service.
As long as your phone can support dual Sim, it's a great option when your cell plan doesn't include the USA.
Be sure to check if your phone is eSIM compatible before purchasing, see instructions included on the product page above these reviews (dial *#06#, if eSIM compatible your cell phone's EID number will show. If not, then your phone is not compatible). Also, it is not compatible with the following phones... I copied this information from one of their emails... "HUAWEI、OPPO、XIAOMI are NOT fully compatible with T-Mobile service. Android phone (such as Moto, Samsung、Nokia and etc.) has to be the model released within 2 years. iPhone users have to be iPhone XR or newer versions. The plan is for smartphones ONLY, no router, or broadband device."
I will definitely purchase this again next time we travel to the USA. Highly recommended!
Be sure to set up the eSIM a few days prior to your trip, all the information is on the card, the website is provided or you can use the QR code. Their Customer Service was amazing. Prior to our trip, I accidentally entered the incorrect date when setting up the eSIM on their website. I contacted Customer Support using their online chat. They answered immediately and corrected my error right away. Then we decided to leave a day early for our trip and again they switched my start date with no issues. Once you set it up you'll receive a confirmation email and instructions to activate the eSIM which you do one day prior to your trip departure. As soon as you activate it you'll receive another email which will include your temporary US cell number.
Since you're activating it one day prior to your trip, you'll receive a text to welcome you to T-Mobile letting you know your temporary number has been set up. After I received that message I went to Settings, then Cellular. You'll see your primary number and the eSIM number under the heading 'SIMs'. Be sure to turn the eSIM number OFF and keep your primary number ON. Just before you cross the board (or take off if you're flying), go back and switch this... turn OFF your primary number and turn your eSIM number ON. This will keep your primary number from roaming.
It worked beautifully on our trip, I loved having unlimited data anywhere, anytime and it was helpful having a temporary US cell number, especially for texting with friends and family. I let them know the US number so they'd recognize texts.
The eSIM connects through T-Mobile. Sometimes we were in very remote areas (bike trails) without any service which would have happened regardless of which Sim I was using. Note... there were a couple times when we returned to 'civilization' I found it wasn't connecting to Google Maps. I went into Settings, then Cellular, and clicked on the eSIM phone number. I toggled it OFF, then ON again and I was back in business. This must have helped it to locate a signal.
I have already recommended this to a couple of people who will be travelling. The card is extendable if needed just by contacting Customer Service.
As long as your phone can support dual Sim, it's a great option when your cell plan doesn't include the USA.
Be sure to check if your phone is eSIM compatible before purchasing, see instructions included on the product page above these reviews (dial *#06#, if eSIM compatible your cell phone's EID number will show. If not, then your phone is not compatible). Also, it is not compatible with the following phones... I copied this information from one of their emails... "HUAWEI、OPPO、XIAOMI are NOT fully compatible with T-Mobile service. Android phone (such as Moto, Samsung、Nokia and etc.) has to be the model released within 2 years. iPhone users have to be iPhone XR or newer versions. The plan is for smartphones ONLY, no router, or broadband device."
I will definitely purchase this again next time we travel to the USA. Highly recommended!
