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upjoi · Friday

Thanks so much! The monitor is in for service and I look forward to receiving their assessment. I had not checked for the latest firmware and advised the shop of this. Hopefully, this is the first thing they will try.

upjoi · Thursday

I purchased an M5 Smart Monitor in February 2024 and am using it primarily as a TV with my Bell Fibe TV service. When watching TV via Fibe (HDMI connection), the monitor screen goes black intermittently for 2-3 seconds and then returns to the broadcast. This occurs about a half dozen times over a one hour period. I have confirmed that the same thing occurs on this monitor when connected to the other Bell Fibe receiver I have in the house (no issues with the TV normally connected to that receiver, so I am guessing that the problem is with the monitor). I am outside the store return period, but within the Samsung warranty period, so intend to have an authorized Samsung service centre look at the monitor. Any suggestions as to cause/resolution of this issue? Thx!

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Intermittent Black Screen

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