USBetaModerator3
Beta Moderator
Community stats
- 72 Likes
- 26 Solutions
- 0 Posts
- 222 Comments
- 16 Followers >
- 2 Following >
yesterday
Hello @Mempcon,
Thank you for your feedback on AOD Touch screen.
To help us better understand the issue, please report the error via Galaxy Wearable Beta app (Contact us > Error report).
We appreciate your contribution to Beta program.
Regards,
One UI Beta Team
... View more
yesterday
Hello @MarvinMod2
Thank you for your feedback on "Find my phone" feature.
You may rearrange your quick panel tile with "Fine my phone" app on the first page (Galaxy Wearable > Quick panel > rearrange Find my phone) as below.
If this suggestion did not align with your main point, then please feel free to correct us via comment 😊.
Regards,
One UI Beta Team
... View more
yesterday
Hello,
Thanks again for your feedback on Wallet issue (Samsung Pay, Google Pay, any card payment...etc).
During Beta, payment apps "generally / most likely will not work" due to security certificate issues, as we take security as our first priority. Once the official software releases (with security certificates), then you will be able to add your cards back into the wallet app (Samsung/Google Pay...).
Again, we appreciate your contribution to Beta program.
Regards,
One UI Beta Team
... View more
yesterday
Hello @bwalsh,
Thank you for your detailed feedback on distance measurement.
We are currently aware of this "super-human" issue, but it would be more helpful if you could submit your error report via Galaxy Wearable Beta app (Contact us > Error report).
We appreciate your contribution to the Beta program.
Regards,
One UI Beta Team
... View more
yesterday
Hello @chiefk,
Thank you for your sincere feedback on OS upgrades. (Although this community board is for Watch Beta, we believe your feedback and comments help us grow😃)
For more feedback, please leave your feedback on designated community (Samsung Community - Samsung Community).
We appreciate your contribution to Samsung products.
Regards,
One UI Beta Team
... View more
yesterday
Hello @Bmax,
Thank you for your feedback on battery charging.
If your device stays offline even in charge state (lightening screen is not showing up while charging), try below steps while your watch is attached to the charging pad (magnetic).
Also, please kindly report the error via Galaxy Wearable Beta app (Contact us> Error report) to help us debug the issue.
[Steps]
1. Hold down both buttons on watch until you see the watch resets and then shows the Samsung logo with "Rebooting...". 2. Click the Home & Back buttons twice repeatedly while screen is on "Samsung-Rebooting...". 3. From the text menus, click the Home button (will scroll down) until you see "Recovery menu". 4. Long press on the Home button until the menu changes to Recovery screen. 5. Use the back button to scroll down to Factory reset. (Do not click Home Botton, as it will be "Select" option instead of scrolling down from step3) 6. Click the Home button to select Factory reset. 7. Use the back button to select yes > Click the Home button to activate it.
We apologize for the inconvenience and appreciate your contribution to the beta program.
Regards, One UI Beta Team
... View more
yesterday
1 Like
@Chef31684
We are still in progress for next software update before the official release, but it is hard to say "when", as we are still monitoring all the issues reported from the Beta participants.
We will keep you posted on the community.
Regards,
One UI Beta Team
... View more
Monday
Hello @usertS2d27Q4Zk,
Thanks for your feedback on Bixby button.
It seems that your Bixby trigger button may have wrong setup (Watch Settings > Buttons and gestures > Check if "Bixby" is on "Press and hold") or due to other unknown reasons.
To help us understand your issue, please submit your error report via Galaxy Wearable Beta app.
Galaxy Wearable Beta app> Contact us > Error reports
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
We apologize for the inconvenience and appreciate your contribution to the beta program.
Regards, One UI Beta Team
... View more
Monday
Hello @Smithint
Thank you for your interest in Beta program.
We are still monitoring the community board and error reports to finalize the next software updates but will post an update on "Tips" board when we finalize our decision.
Regards,
One UI Beta Team
... View more
Monday
Hello @userq2A6z4Huvw ,
Thank you for your feedback.
As mentioned @userNyZu237s1P , some of 3rd Party apps are not certified and may not work. We apologize for the inconvenience. You may try again once the official S/W is released. We appreciate your contribution to the Beta Program.
Regards, One UI Beta Team
... View more
Monday
Hello @Members_E2vwP86
Thank you for your feedback on sleep score.
To help us better understand this sensor issue, please submit an error report through the Samsung Members or Galaxy Wearable app on your device:
Galaxy Wearable Beta app> Contact us > Error reports
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
We apologize for the inconvenience and appreciate your contribution to the beta program.
Regards, One UI Beta Team
... View more
Monday
Hello @userPwX6sr7DsG , Thank you for your feedback on watch timer.
To help us better understand this issue, please submit an error report through the Samsung Members or Galaxy Wearable app on your device:
Galaxy Wearable Beta app> Contact us > Error reports
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
We apologize for the inconvenience and appreciate your contribution to the beta program.
Regards, One UI Beta Team
... View more
Monday
1 Like
Hello @Chef31684
Thank you for your Feedback. We appreciate your contribution to the Beta community.
Regards, One UI Beta Team
... View more
Monday
Hello @smrtblue , Thank you for your feedback on battery draining issue.
To help us better understand this issue, please submit an error report through the Samsung Members or Galaxy Wearable app on your device:
Galaxy Wearable Beta app> Contact us > Error reports
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
We apologize for the inconvenience and appreciate your contribution to the beta program.
Regards, One UI Beta Team
... View more
Monday
Hello @Members_UGPpB0u,
Thank you for your interest in Beta program.
If your watch is not Bluetooth model(s) or purchased in US, then you may be ineligible to participate in Beta at this time.
Regards,
One UI Beta Team
... View more
Monday
Hello @Fryfry81,
Thanks for your feedback on 3rd party Music apps controller.
As @MarvinMod2 suggested, please check if Spotify remains on the screen after you've changed the Display settings.
If the issue still persists, please submit an error report through the Samsung Members or Galaxy Wearable app on your device:
Galaxy Wearable Beta app> Contact us > Error reports
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
We apologize for the inconvenience and appreciate your contribution to the beta program.
Regards, One UI Beta Team
... View more
Monday
1 Like
Hello @crackerjacksnr
Thank you for your feedback on "Find my phone" app.
You can add "Find" app (New app to be downloaded) in the quick panel section to find your phone as below screenshots.
Regards,
One UI Beta Team
... View more
Monday
Hello @MarvinMod2,
Please try to turn off "Samsung Health Monitor" notification (App notifications from Watch > Show it on Phone > Phone apps (Mirrored on your watch) > Samsung Health Monitor) and see if the issue is resolved.
If issue still persists, please send us the Error report to help us understand the issue.
- Galaxy Wearable Beta app> Contact us > Error reports
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
We apologize for the inconvenience and appreciate your contribution to the beta program.
Regards, One UI Beta Team
... View more
Monday
Hello @usersG0PsUgsRy,
Thank you for your feedback on successful battery charging on first attempt.
We appreciate your contribution to the Beta community.
Regards,
One UI Beta Team
... View more
Monday
Hello @Members_gJYBEJH,
Thank you for your feedback on AOD.
To help us better understand this issue, please submit an error report through the Samsung Members or Galaxy Wearable app on your device:
Galaxy Wearable Beta app> Contact us > Error reports
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
We apologize for the inconvenience and appreciate your contribution to the beta program.
Regards, One UI Beta Team
... View more
Monday
Hello @MarvinMod2,
Thank you for reporting the issue on Animation reverting back to x1.0 as default.
We appreciate your contribution to the Beta community.
Regards,
One UI Beta Team
... View more
Monday
1 Like
Hello @Thom848,
Thank you for your feedback.
As @RobXbalboa mentioned, some of 3rd Party apps are not certified and may not work. We apologize for the inconvenience. You may try again once the official S/W is released. We appreciate your contribution to the Beta Program.
Regards, One UI Beta Team
... View more
Monday
Hello @Noellenchris,
Thank you for your feedback on Double Pinch sensitivity issue.
To help us better understand this issue, please submit an error report through the Samsung Members or Galaxy Wearable app on your device:
Galaxy Wearable Beta app> Contact us > Error reports
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
We apologize for the inconvenience and appreciate your contribution to the beta program.
Regards, One UI Beta Team
... View more
Friday
Hello @Casey88
Thank you for your feedback on Samsung Health.
Just to confirm, have you downloaded "Galaxy Wearable Manager Beta" , "Samsung Health Beta" app from the "Beta Notification" panel? Beta apps would look like below:
When Samsung Members replied that there was no log from your error report, either your device did not wait long enough to send the logs. Normally, once you submit your error report, you have to keep your screen open / Members app open until you get a notification that "Thank you for submitting your error report" (Usually takes about 3~5 minutes).
Again, we appreciate your contribution to Beta Program.
Regards,
One UI Beta Team
... View more
Friday
Hello @wickedindian , Thank you for your feedback on incorrect distance measurement issue.
To help us better understand this issue, please submit an error report through the Samsung Members or Galaxy Wearable app on your device:
Galaxy Wearable Beta app> Contact us > Error reports
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
We apologize for the inconvenience and appreciate your contribution to the beta program.
Regards, One UI Beta Team
... View more
Friday
Hello @Lorr
Thank you for your suggestion on AOD.
As @jcnote suggested, you may switch your AOD setting as per your preference (AOD off/ wrist to wake off, sensitivity off...).
Your suggestion has been communicated to the developer and the development project manager is reviewing the content. After reviewing your suggestions, we will apply them to the official version if your proposal matches our concept.
Regards, One UI Beta Team
... View more
Friday
1 Like
Hello @user6nckDFSlGE,
Thank you for your feedback.
It seems that your device is attempting to turn on as your battery is being charged but goes on a constant rebooting mode as it turns on. If you can, keep your watch charged (even with constant reboot) and see if the device turns on without problem.
If the issue still persists, then we recommend resetting your device as below steps:
1. Hold down both buttons on watch until you see the watch resets and then shows the Samsung logo with "Rebooting...". 2. Click the Home & Back buttons twice repeatedly while screen is on "Samsung-Rebooting...". 3. From the text menus, click the Home button (will scroll down) until you see "Recovery menu". 4. Long press on the Home button until the menu changes to Recovery screen. 5. Use the back button to scroll down to Factory reset. (Do not click Home Botton, as it will be "Select" option instead of scrolling down from step3) 6. Click the Home button to select Factory reset. 7. Use the back button to select yes > Click the Home button to activate it.
We apologize for the inconvenience and appreciate your contribution to the beta program.
Regards, One UI Beta Team
... View more
Friday
Hello @BJS03
Thank you for your feedback on AOD/Display issue.
Please submit an error report through the Samsung Members or Galaxy Wearable app on your device:
- Galaxy Wearable Beta app> Contact us > Error reports
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
We apologize for the inconvenience and appreciate your contribution to the beta program.
Regards, One UI Beta Team
... View more
Friday
Hello @MarvinMod2,
Thanks for your feedback.
Rollbacks are unavailable as @userZNnTdcqwZP mentioned during Beta program, until an official software is released.
For "Find my phone" issue, please submit an error report to help us understand your issue in depth.
- Galaxy Wearable Beta app> Contact us > Error reports
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
We apologize for the inconvenience and appreciate your contribution to the beta program.
Regards, One UI Beta Team
... View more
Friday
Hello @Maryne
Thank you for your feedback on image/emoji issues.
To help us better understand this issue, please submit an error report through the Samsung Members or Galaxy Wearable app on your device:
Galaxy Wearable Beta app> Contact us > Error reports
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
We apologize for the inconvenience and appreciate your contribution to the beta program.
Regards, One UI Beta Team
... View more
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