About SamsungRei

SamsungRei · ‎05-23-2024

The communication was sent in error. A correction will be released within the next 24 - 48 hours. We apologize for any confusion or concern this erroneous message may have caused. Please rest assured that this error should not have a negative impact on you enjoying the Samsung TV Plus service via your Family Hub. Our team remains dedicated to delivering high-quality services and experiences to our customers, and we appreciate your understanding in this matter.

SamsungRei · ‎05-14-2024

Hello everyone, Thank you for being part of the Community and for posting your concerns here. We understand how frustrating it is for the email sync to continuously appear. The notification can be disabled using the following steps: ① Phone Settings > Notifications > Advanced settings > Enable(turn On) ‘Manage notification categories for each app’ ② Open the Email app(from home or apps screen) > Menu(≡) on the top left > Settings(gear icon) on the top right > Notifications > Notification categories > disable(turn Off) ‘Email sync notifications’ If these steps do not help, please submit an error report using the Members app to provide the data logs to Samsung developers. Touch and hold Samsung Members icon on Apps screen and Tap Error reports Tap OK on agreement popup for sending system log data 3. Select Symptom category Describe problem in detail and SEND.

SamsungRei · ‎12-01-2023

Hello Edmond, Welcome to the Community. I understand the concern with the app flashing on the inner screen. Have you tried clearing the app cache? https://www.samsung.com/us/support/answer/ANS00077611/ You can also try uninstalling the app and reinstalling it. I also recommend reaching out to the app developer to see if they have updated the app to be compatible with Android 14.

SamsungRei · ‎11-30-2023

Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungRei · ‎11-30-2023

Hello there, Nelsonwolf81! Welcome to the community! Because there are so many variables to consider, we recommend that you submit your query in our Smart Things forum, detailing what products are being utilized, including their model numbers, and what the general end objective is, so that our experts can investigate further. https://community.smartthings.com/ Additionally, you're welcome to contact the Smart Things Team at, 1-866-813-2404 or by email at support@smartthings.com.

SamsungRei · ‎11-28-2023

Hello, Welcome to the Community. We understand the frustration of your phone crashing. There are some steps that can correct this behavior. We recommend clearing the cache partition and repairing the apps in the recovery menu. To get to recovery mode: - Turn off phone - Once off, hold down volume up and power buttons simultaneously - When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears - Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) - Use power button to select. - Run the repair apps option and your device will restart. You can also try backing up your data and doing a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/ If you've completed all the troubleshooting and are still experiencing concerns with the phone crashing when closed, we recommend having the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

SamsungRei · ‎10-13-2023

Hello, Welcome and thank you for being the best part of Community! We are aware that some users received a Google Play Protect warning message regarding Samsung Wallet. Please be assured that this message was erroneously generated by Play Protect and is being rectified by Google. Please continue using the app as you normally would.

SamsungRei · ‎08-28-2023

Hello, Welcome to the Community! We are aware that in some instances, the S Pen may not fully click into the Galaxy Z Fold5 Slim S Pen Case. Customers who may experience this can exchange their existing case for a new case by contacting Samsung Care by calling 1-800 SAMSUNG or contacting the store or website where the case was purchased.

SamsungRei · ‎08-11-2023

Hello everyone, Welcome to the Community (for those that are new) and thank you for making the Community great! We understand the frustrations of the fingerprint sensor not working as expected. If the fingerprint sensor is not showing or is delayed, please follow these steps: Navigate to Settings > Lock screen > turn on the option for Always On Display Navigate to Settings > Advanced features > Motions and gestures > turn on the option for Double tap to turn on screen Navigate to Settings > Notifications > Notification pop-up style > turn on the option for Show even while screen is off Navigate to Settings > Security and privacy > Biometrics > Fingerprints > turn on the option for Show icon when screen is off NOTE: This software related device behavior will be resolved with a new software release that will be available starting 08.14.23 (SW Version starting with WG (WGI, WG7, WGH, etc.) or above.

SamsungRei · ‎07-26-2023

@Buzz53 For all ordering inquiries, please reach out to our E-Commerce team: 1-855-726-8721

SamsungRei · ‎03-22-2023

Hello, We understand how frustrating it is when you are unable to use an app. As you have already completed available troubleshooting, as the message from the developers indicates, the next step would be having the phone serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864. For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

SamsungRei · ‎03-22-2023

Hello, We understand how frustrating it is when you are unable to receive text. You can try the troubleshooting here for messages being slow, not sending, or cannot be received. https://www.samsung.com/us/support/troubleshooting/TSG01001439/ Text messaging is a service provided by your carrier. If the troubleshooting steps do not work, you will need to follow up with your provider for additional assistance. Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

SamsungRei · ‎03-22-2023

Hello, We understand how frustrating it is when you are unable to send or receive text. You can try the troubleshooting here for messages being slow, not sending, or cannot be received. https://www.samsung.com/us/support/troubleshooting/TSG01001439/ Text messaging is a service provided by your carrier. If the troubleshooting steps do not work, you will need to follow up with your provider for additional assistance. Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

SamsungRei · ‎03-22-2023

Hello, We understand the concern of the battery draining quickly. Some things that can help with Battery optimization, if you're just having a battery draining issue, is the following: Note: The battery adaptive feature may cause the battery to drain a little faster at first until the phone adapts to your usage, and learns how you're operating, the charge will be stored and used in different manners based on how you use your phone. This sometimes can take a few weeks for it to learn the habits and customize itself to make sure you have the best performance and lasting battery. Optimize Apps:https://www.samsung.com/us/support/galaxy-battery/optimization/ If you're receiving an overheating message check out the following link: https://www.samsung.com/us/support/answer/ANS00076952/ If you've tried troubleshooting above, when it comes to problems overheating or exorbitant drain to the battery, repairs would be recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864. For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

SamsungRei · ‎03-08-2023

Hello, We understand how frustrating it is when the phone is overheating. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ You can also try clearing the cache partition of the phone. Turn off the device. Press and hold the Volume Up key, then press and hold the Side key. When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options). Press the Volume down key several times to highlight wipe cache partition. Press Side key to select. Press the Volume down key to highlight yes, them and press the Side key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Side key to restart the device. If your phone is getting too warm to touch, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

SamsungRei · ‎03-03-2023

Hello, We understand how frustrating slow internet speeds are. Here is an article that provides some steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001605/ If you are still experiencing network service issues with calling, SMS or MMS messages, network signals, mobile data, or hotspots after resetting the device, you may need to contact your carrier. If you continue to experience slow mobile data, we recommend having the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864. For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

SamsungRei · ‎03-03-2023

Hello, We definitely understand how frustrating this is! Here are several troubleshooting steps and tips that may help. https://www.samsung.com/us/support/troubleshooting/TSG01001240 If you are experiencing network service issues with calling, SMS or MMS messages, network signals, mobile data, or hotspots after resetting the device, you will need to contact your carrier. If you complete all of the troubleshooting and are not having issues with the network, such as mobile data, texting, etc., then it would be recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in he U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

SamsungRei · ‎02-20-2023

Hello, We understand how frustrating it is for the phone to randomly restart itself. I would try wiping the cache partition on your device and see if that helps any. - Turn off the device. - Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. - When the Android logo displays, release all three keys. - An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. - Press the Volume down key several times to highlight wipe cache partition. - Press the Power key to select. - Press the Volume down key to highlight yes, them and press the Power key to select. - When the wipe cache partition is complete, Reboot system now is highlighted. - Press the Power key to restart the device. You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001475 If the phone continues to restart randomly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

SamsungRei · ‎02-07-2023

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products. Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

SamsungRei · ‎12-22-2022

I apologize but you have reached technical support for products manufactured for usage in the United States. Please visit https://www.samsung.com/us/common/visitlocationsite.html to find your country's support page. Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

SamsungRei · ‎10-19-2022

Hello, We understand how frustrating it is when you are unable to listen to content through connected Bluetooth devices. There are some troubleshooting steps you can take that may help. 1. Make sure the Media Volume is turned up. A. Press the volume-up button on the side of your device. This should immediately raise the volume of your Bluetooth headphones. B. Alternatively, you can go to Settings > Sound and Vibration, then move the slider for Media Volume to the right to turn up the sound. 2. Enable Media Audio 1. With your Bluetooth headphones connected, go to Settings, and tap Bluetooth. 2. Select your Bluetooth headphones from the list. 3. On the next screen, make sure that Media Audio is On. 3. Disable Nearby Device Scanning 1. Go to Settings, and click ‘Location’. 2. Turn the Location setting ON. Select Location Services. Wi-Fi and Bluetooth Scanning options should appear. 3. Hit the toggle to turn off the Bluetooth scanning feature. 4. Reset Network settings 1. On your smartphone, open the Settings app. 2. In the search bar, type “Reset” or “Network”. Hit search. Then, on the results, find the entry that says “Reset Network settings”. Note that the exact phrase or methods to get to it could vary from phone to phone. 3. Click the Reset button and confirm. 5. Test the Bluetooth connection while in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/ 6. If all other troubleshooting fails, you can do a factory reset to correct software errors. https://www.samsung.com/us/support/answer/ANS00062029/ If you are still getting no audio when connected to Bluetooth devices, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864. For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

SamsungRei · ‎10-11-2022

Hello, We understand how frustrating it can be to switch service providers. This article providers a lot of helpful information, including what to expect, how to check the status, and restrictions. https://www.samsung.com/us/support/answer/ANS00078492/ If you are still having issues with switching providers, you will need to contact your carrier directly. Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

SamsungRei · ‎10-11-2022

Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/ This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html. If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/ Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

SamsungRei · ‎10-03-2022

Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/ This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html. If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/ Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

SamsungRei · ‎09-27-2022

Hello, We understand how frustrating it is when the phone is overheating. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ You can also try clearing the cache partition of the phone. Turn off the device. Press and hold the Volume Up key, then press and hold the Side key. When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options). Press the Volume down key several times to highlight wipe cache partition. Press Side key to select. Press the Volume down key to highlight yes, them and press the Side key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Side key to restart the device. If your phone is getting too warm to touch, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

SamsungRei · ‎09-20-2022

Hello, We understand the importance of being able to superfast charge your phone! For those who have updated their phones to One UI 4.1.1, please take a look at the following: One UI v4.1.1 shows the type of charging being used in the following two ways: 1. In the Notification panel, the charging type displays for the first five (5) seconds (e.g. “Fast charging started” After the first five (5) seconds, the device will only display “Charging” regardless of the type of charging being used 2. From the Lock screen, the Battery icon and the remaining charging time for a full charge will show for the first five (5) seconds After the first five (5) seconds, the device will display only the charging icon If the phone is slow charging or will not charge, this article contains several steps that may correct the concern. https://www.samsung.com/uk/support/mobile-devices/my-device-is-charging-slowly-not-switching-on-or-k... In the event the phone is not charging and troubleshooting is not helpful, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

SamsungRei · ‎09-20-2022

Hello, We understand the importance of being able to superfast charge your phone! For those who have updated their phones to One UI 4.1.1, please take a look at the following: One UI v4.1.1 shows the type of charging being used in the following two ways: 1. In the Notification panel, the charging type displays for the first five (5) seconds (e.g. “Fast charging started” After the first five (5) seconds, the device will only display “Charging” regardless of the type of charging being used 2. From the Lock screen, the Battery icon and the remaining charging time for a full charge will show for the first five (5) seconds After the first five (5) seconds, the device will display only the charging icon If the phone is slow charging or will not charge, this article contains several steps that may correct the concern. https://www.samsung.com/uk/support/mobile-devices/my-device-is-charging-slowly-not-switching-on-or-k... In the event the phone is not charging and troubleshooting is not helpful, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

SamsungRei · ‎09-20-2022

Hello, We understand the importance of being able to superfast charge your phone! For those who have updated their phones to One UI 4.1.1, please take a look at the following: One UI v4.1.1 shows the type of charging being used in the following two ways: 1. In the Notification panel, the charging type displays for the first five (5) seconds (e.g. “Fast charging started” After the first five (5) seconds, the device will only display “Charging” regardless of the type of charging being used 2. From the Lock screen, the Battery icon and the remaining charging time for a full charge will show for the first five (5) seconds After the first five (5) seconds, the device will display only the charging icon If the phone is slow charging or will not charge, this article contains several steps that may correct the concern. https://www.samsung.com/uk/support/mobile-devices/my-device-is-charging-slowly-not-switching-on-or-k... In the event the phone is not charging and troubleshooting is not helpful, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

SamsungRei · ‎09-20-2022

Hello, We understand the importance of being able to superfast charge your phone! For those who have updated their phones to One UI 4.1.1, please take a look at the following: One UI v4.1.1 shows the type of charging being used in the following two ways: 1. In the Notification panel, the charging type displays for the first five (5) seconds (e.g. “Fast charging started” After the first five (5) seconds, the device will only display “Charging” regardless of the type of charging being used 2. From the Lock screen, the Battery icon and the remaining charging time for a full charge will show for the first five (5) seconds After the first five (5) seconds, the device will display only the charging icon If the phone is slow charging or will not charge, this article contains several steps that may correct the concern. https://www.samsung.com/uk/support/mobile-devices/my-device-is-charging-slowly-not-switching-on-or-k... In the event the phone is not charging and troubleshooting is not helpful, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

SamsungRei · ‎09-20-2022

Hello, We understand the importance of being able to superfast charge your phone! For those who have updated their phones to One UI 4.1.1, please take a look at the following: One UI v4.1.1 shows the type of charging being used in the following two ways: 1. In the Notification panel, the charging type displays for the first five (5) seconds (e.g. “Fast charging started” After the first five (5) seconds, the device will only display “Charging” regardless of the type of charging being used 2. From the Lock screen, the Battery icon and the remaining charging time for a full charge will show for the first five (5) seconds After the first five (5) seconds, the device will display only the charging icon If the phone is slow charging or will not charge, this article contains several steps that may correct the concern. https://www.samsung.com/uk/support/mobile-devices/my-device-is-charging-slowly-not-switching-on-or-k... In the event the phone is not charging and troubleshooting is not helpful, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download

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