Memory Product Expert -1
Product Expert
Community stats
- 77 Likes
- 9 Solutions
- 1 Posts
- 27 Comments
- 12 Followers >
- 0 Following >
yesterday
Hello realaud , This is correct, OEM means Original Equipment Manufacturer. For Samsung, there are two separate markets. Samsung makes SSDs for normal consumers and OEM companies such as Dell, HP, Lenovo and etc. However, OEM product carry their own custom firmware and warranty support from the OEM company or supplier who preinstalled the OEM product in your computer from the factory.
... View more
yesterday
Hello cocododo , The Samsung Magician only supports Samsung Retail SSDs, not OEM products. Only the SSDs that you can purchase in retail packaging directly on Samsung website are supported. For Further reference, please read the Samsung Magician install guide, it will show all the supported models. If you drive is not on the list, then it is not supported. Samsung Magician Install Guide - https://download.semiconductor.samsung.com/resources/software-resources/Samsung_Magician_8_1_0_Installation_Guide.pdf Screenshot below. Samsung Magician download page below - https://semiconductor.samsung.com/consumer-storage/support/tools/
... View more
Memory Product Expert -1
Product Expert
in Monitors and Memory
yesterday (Last edited yesterday ) in
yesterday
1 Like
Hello Samsung Community Users, To reset your Portable Samsung T7 or T9 SSD, please connect your Portable SSD to a Windows 10 or Higher PC, Please download the Samsung Magician Software using the link below. Once the software is installed and running, the Samsung magician version 8.0 should be able to see your Samsung T7. If your drive is detected properly, you will see a feature named "PSID revert" on the left side of the Samsung Magician software window. Please select this option and follow the steps to enter your PSID code for your Samsung T7. The PSID code should be located on the drive itself near the serial number of your drive. Once the PSID code is accepted by the Samsung Magician it will wipe of all security and data placed on your drive. **Note** Please make sure to have the correct drive selected within Magician. The software can target different drives. You should see the names of all your drives listed at the top of Magician. **The software will only display the information or features available for the currently selected drive** Please download Samsung Magician 8.0 here - https://semiconductor.samsung.com/consumer-storage/support/tools/ Please note: If the steps above cannot be completed, the Portable SSD may need be sent to the Samsung service center for the reset process. Please call 1-800-726-7864 (Samsung) and ask for "memory support" in order to get further assistance.
... View more
Memory Product Expert -1
Product Expert
in Monitors and Memory
yesterday (Last edited yesterday ) in
yesterday
Hello cocododo , Unfortunately, This is an OEM Drive, due to this, none of the Samsung software like the Samsung Magician will support this drive in order to run normal diagnostics. Even then, Samsung does not provide data recovery for any of the current consumer memory products. For data recovery, you would contact a third party company or use a third party data recovery tool or service.
... View more
2 weeks ago
Hello MrGrey300, Are you able to provide pictures of the information in Disk Management for the T7? If the SSD will not longer initialize, this could mean that unfortunately, the drive you have is defective, but if you want to do some further troubleshooting, have you tired installing the Samsung Magician software? the Samsung Magician software is Samsung Diagnostic tool for all of the retail consumer SSDs. Download Magician - https://semiconductor.samsung.com/consumer-storage/support/tools/
... View more
4 weeks ago
10 Likes
Hello Jethro2312, Is there a password set to the drive? If encryption is activated for the Samsung T5, you may need to contact the Samsung technical support for memory products. They will need to send you the factory reset tool via email. If you're looking to just wipe the drive the the Samsung magician or windows should be able to do that. For Samsung SSD support - Call 1-800-726-7864 (Samsung) and ask for memory support.
... View more
4 weeks ago
Hello Kendall-PC1 , Are you able to post a picture of the error you get when trying to update firmware and also post a picture of the information shown under "Drive Details" in Magician?
... View more
a month ago
Hello Not_Applykable , What specific issue are you having? Is the website not accepting your serial number? If this is the issue, are you trying the serial number on the drive itself? (The retail packaging will not have the full serial number). Also, Try calling 1-800-726-7864 (Samsung) for product registration issues. if you have any technical issue or need warranty support, try asking for the memory support department.
... View more
01-17-2024
06:39 AM
1 Like
Hello _Carlos_ , Have you checked your windows security in order to see if the Magician was blocked a few times before it worked? There are a lot of users these days that have things such as VPNs or Firewall settings that may not allow a connection to our servers due to the user's location or due to the connection not being trusted by security.
... View more
01-10-2024
12:14 PM
1 Like
Hello Peshko, What firmware version does the 1TB 990 Pro have? Is it the same as firmware update being provided for the 2TB? Also, do you have any internet security active? Also note: Samsung firmware update files are available here for download - https://semiconductor.samsung.com/consumer-storage/support/tools/
... View more
01-10-2024
10:12 AM
10 Likes
Hello Paweł 1963, In order to reset your Samsung T5 SSD, you will need to contact the Samsung service center nearest to you, so that they may send you the special tool you need to reset the security of the SSD if you have forgotten your password. Samsung does not have the portable SSD reset tool for the t5 available for download it can only be requested by calling them or emailing the Samsung SSD support team in your area.
... View more
01-10-2024
09:49 AM
Hello MK300 and others, Have you attempted to verify if there is anything potentially disrupting the Samsung Magician's connection to the internet, I am aware that lots of users these days have things such as VPNs or Firewall settings that may not allow a connection to our servers due to the user's location or due to the connection not being trusted by security. I have recently updated without any issue. Also, Please note, that some of the NVMe drives such as the 980 and 990 SSDs, do have different hardware revisions that could affect what firmware is applicable to your drive. Not all firmware versions apply to every 990 drive and this also applies to the older NVMe drives as well.
... View more
02-14-2023
02:41 PM
1 Like
Hello scyto, Can you post screen shots of the information shown under the update section and the drive details in Samsung Magician? Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download
... View more
01-05-2023
02:33 PM
Hello wolfmandim, Can you provide the windows blue screen error code or error message your getting during the installation process? Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Download
... View more
04-04-2022
09:43 AM
1 Like
Hello Samsung Community members, We apologize for your inconvenience after installing the latest 7.1.0 version of the Samsung Magician software. Samsung is investigating these symptoms and will keep you posted on our progress.
... View more
03-19-2021
10:00 AM
1 Like
Hello Samsung Community Users, "We apologize for any inconvenience caused by the symptoms of not recovering write performance, since the turbo write area of 980 PRO is being exhausted. Samsung is investigating these symptoms and will keep you posted on our progress. We appreciate your patience while we work on resolving the issue. Thank you for contacting Samsung Community Support and we value your feedback."
... View more
01-29-2021
02:15 PM
Hi user2zIIZ8sOIT, The Samsung Magician will not support the 860 EVO SSD, if it is connected via USB. Once the drive is installed and connected through the SATA port of your motherboard as designed, then the Samsung Magician will have full communication and give you all of the drives information anf features.
... View more
01-27-2021
02:30 PM
Hello jack63ss, Yes, the 860 EVO does support diagnostic scan. But from what you described it sounds like your Windows installation is on its way out. I'd be hesitant to continue to use a windows installation that continuelly shows chkdsk errors, even after they are repaired. Not all Windows issues can be fixed.
... View more
Memory Product Expert -1
Product Expert
in Monitors and Memory
10-19-2020 04:35 PM (Last edited 10-19-2020 04:51 PM ) in
10-19-2020
04:35 PM
Hello userxEFvjuOvWE, How is the 970 EVO Plus drive connected exactly? The Samsung Magician needs the following to work properly with the m.2 NVME drives. 1. Drive must be connected directly into the motherboard's M.2 slot. (The slot must have support PCIe 3.0 and NVMe) 2. The BIOS storage mode must be AHCI. (Check this with your computer manufacturer in your computer's BIOS settings) 3. The Samsung NVME Driver must already be installed in the computer (This driver also requires the BIOS to be set to AHCI) 4. Make sure the Windows Device Manager is also seeing the drive properly under the category "disk drives"
... View more
Memory Product Expert -1
Product Expert
in Monitors and Memory
10-19-2020 04:35 PM (Last edited 10-19-2020 04:51 PM ) in
Memory Product Expert -1
Product Expert
in Monitors and Memory
01-22-2020 02:42 PM (Last edited 01-22-2020 02:43 PM ) in
01-22-2020
02:42 PM
1 Like
Hello CraigB, Here are the suggestions I can give you for the issues you are having. The Samsung Magician is not able to communicate with devices that are connected via USB properly. The Samsung Magician will only allow you to run a benchmark and see very minor information for USB devices. If you require any advanced information or diagnostic tools, the drive must be connect directly into the motherboard of your system and all storage driver for your motherboard must be up to date. If Windows 10 and Office are the only things that are not activated, are you connected to the Internet while checking? Both Windows 10 and Office should be able to automatically reactivate via the Internet or by re-inputting your activation keys. If your motherboard only has SATA 1 ports available, The SSD will only perform slightly better than a regular HDD. Unfortunately, any adapters you get will not properly help with this, as SATA 1 is the limitation of the motherboard itself.
... View more
Memory Product Expert -1
Product Expert
in Monitors and Memory
01-22-2020 02:42 PM (Last edited 01-22-2020 02:43 PM ) in
10-11-2019
02:00 PM
Hi user4UUIAOX3wf, The 1.6.2 sofware can be used with our Samsung PSSD if they are locked by Samsung hardware encryption. To obtain this software from the Samsung memory department in the USA, please call 1-800-726-7864 (Samsung) or email them directly at samsungmemorysupport@sea.samsung.com.
... View more
02-05-2019
06:53 AM
Hi userldZEm56qsN, What mode is your BIOS currently in? RAID, IDE or etc.
... View more
12-03-2018
10:07 AM
Hi userDsfbPLy946, The Samsung Magician version 5.2 and onward are the only ones to support the 860 SSDs, however, in most cases for best communication you may have to check your storage controller drivers to see if there is any updated driver as an old driver with the new software may potentially cause an issue. Please provide a screenshot of your current storage controller drivers in windows device manager.
... View more
12-03-2018
10:02 AM
Hi userAi8NENw3OY, What version of the Samsung Magician software are your using?
... View more
11-14-2018
01:10 PM
1 Like
Hi userpXT2AZpC15, The drive you have may be defective, replacing the cable might be a good idea to see if it makes a difference, however have you contacted Samsung's technical support? These drives typically carry a long warranty and you should be able to start a warranty ticket with them if you try giving them a call.
... View more
09-18-2018
03:44 PM
Hello jdrch, I apologize for any misunderstanding, but Samsung Magician checks your motherboard to see if it is in RAID, not the SSD. The reason your system does not boot when you switch to AHCI is because you need to reinstall windows in AHCI mode. Currently, your BIOS and windows are in RAID, which means windows is loading RAID drivers, which is the cause of the issue. Even if the drive is not apart of a RAID array windows will load RAID drivers to communicate with your drives. Samsung Magician needs AHCI drivers to communicate with your drives.
... View more
09-18-2018
02:58 PM
Hello jdrch, The 860 EVO does not currently have any updates for firmware. Intel RST and Samsung Magician will both work as long as the System is in AHCI. Samsung Magician is designed to optimize AHCI systems and will add not benefits to a RAID system.
... View more
09-18-2018
12:53 PM
1 Like
Hello jdrch, 1. Samsung Magician will always say the drive is unsupported if, you are using any external connections or unsupported connections. Or if the software cannot properly communicate with your system and our servers, due to old motherboard SATA drivers, your system BIOS is not in AHCI mode, The Samsung magician does not have internet access and etc. 2. Yes, Even if Samsung Magician is not working, there are ways to download and install firmware by visiting and see the information displayed under firmware on our website. Please visit www.samsung.com/samsungssd for all Samsung SSD downloads.
... View more
Manage the boards you are following
Nothing to display here yet.
To follow a board, click on "Subscribe" in the "Options" dropdown.
Followers
-
userpZgnUB9UUz 0
-
userfXPQGcBeNk 0
-
user_ams007 2456
-
nalley7 0
-
malwg7222 6
-
Makenmineswiss 0
-
Kiwi001 0
-
Katieeeeeeee 8
-
gratefulnthankful 0
-
Faith4Hope 239
-
EastCoastGuido 0
-
Catbackpacker 24
