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Ongoing Issues

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Forum Posts

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • Vasil
  • Moderator
  • 19357 Views
  • 202 comments
  • 290 likes
  • Other
  • Under investigation
  • 19357 Views
  • 202 comments
  • 290 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • d0ktorn
  • Newbie
  • 30299 Views
  • 234 comments
  • 345 likes
  • Android
  • Under investigation
  • 30299 Views
  • 234 comments
  • 345 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • allikash
  • Newbie
  • 20437 Views
  • 72 comments
  • 219 likes
  • iOS
  • Under investigation
  • 20437 Views
  • 72 comments
  • 219 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • agjslvx1
  • Newbie
  • 9367 Views
  • 52 comments
  • 99 likes
  • Other
  • Under investigation
  • 9367 Views
  • 52 comments
  • 99 votes