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Yesterday, our Global Head of Technology, was back on stage at Cannes Lions International Festival of Creativity at dentsu Beach House, speaking on redefining interactivity in customer experience alongside Alex Hamilton, Innovation Director, Dentsu Creative, Fiona Ross, Global Brand Head, Emerging Markets Virgin, and Adrian Cutler FRSA, Microsoft. Have a read of some of our top takeaways from the session below 🔽. 1. Create an AI curious collective 🤔. Fiona Ross highlighted the importance of engaging diverse minds from within your business to develop and distill your AI strategy. Data, Tech, Privacy, Leadership, Infrastructure and importantly front-line teams who can spot AI ROI and tangible added value are key to ensuring a strong evaluation of AI. 2. Remain true to your brand 🔑. Ensure your position on AI aligns with your brand values and tone of voice which will guide how you want to use and implement AI within your organisation. This helps guide a business when overcoming the ethical challenges AI can present. 3. The power of partnership 🤝. Similarly to one of our previous panels, panelists highlighted the importance of diverse perspectives by bringing together key strategic partners with outside in perspectives to help guide your organisation about benefits, ROI and implementation strategies as well as helping you keep pace with change in the AI landscape. 4. The rise of a new user experience 🙌. Conversational chat will bring rise to much more intuitive user experience vs monolithic software platforms. This can create truly accessible global platforms that help deliver on agility and velocity. 5. The AI counterpunch 🥊. You may find that the value and ROI of AI may result in organisational change which conflicts with your brand values and human centric culture. It's important to ensure the human in the loop remains sacrosanct and that gains are balanced with strong organisational communication. It was great to see a member of the Tag team on another enlightening and thought-provoking panel, discussing the ever-evolving topic of AI alongside a fantastic group of experts. #CannesLions2024

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Shaun Taylor

Founder & MD at Reggie & Co | Scaling teams across the UK and US | Human Centric Approach | #PelotonDad

2w

Sounds like it was a great session!

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