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As the macroeconomic environment evolves, understanding and optimizing the omnichannel customer journey is crucial. A recent article from Medallia highlights how brands are focusing on customer experience (CX) to navigate economic challenges. Key insights include the growing importance of digital purchasing platforms and the need for seamless, integrated buy-now, pay-later options. Dive into the full article to learn more about these trends and how they can impact your business. Interested in transforming your digital touchpoints and enhancing customer satisfaction? Reach out to Spruce today and discover how our expert team can help you stay ahead in the digital landscape. #DigitalExperience #CustomerJourney #CX #SpruceTechnology #SpruceTech

Digital Customer Experience Trends to Watch in 2024

Digital Customer Experience Trends to Watch in 2024

medallia.com

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