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Mona Sharma
1w
Case ID - CC-202406280385 - One of my friend bought a Product of REALME from Flipkart. This was REALME refrigerator. The product was bought somewhere in 2022, however, within a day or two the product was not working. He reported the issue to Flipkart - the technician from Flipkart visited and advised that the motherboard (PCB) has burned and they cannot support it. Recently, he finally approached me, as I stay in the City (Bengaluru) and thought I might be able to help get a replacement PCB from REALME service center. I raised a complaint and send emailed the details on 1st July and it's been 9 days without a solution to the issue. 4th July - Chikmagalur Service called and shared the details of the charges The charges total to Rs. 5779, however, on call the executive mentioned a total payable amount of Rs. 8500. How are the charges changing from Rs. 5579 to Rs.8550 in between text conversation to a call? All I am getting from the support team on email is "sorry for the inconvenience". How difficult it is to send a spare part to the customer without such a hassle??? #Realme #CustomerExperience #consumer #jagograhakjago
Innovative!
CMM Programmer at FINE COMPONENTS AND TOOLS PVT. LTD. - India
2wI had a disappointing experience with my Realme Airbuds recently. The left side stopped working, so I visited the Salem service center to address the issue. After two weeks, the same problem occurred, and I returned to the Hosur service center. Surprisingly, I was informed that the charging case had scratches, which I was unaware of. The first time, they replaced the product, but the second time, they refused due to the scratches. Bewildering situation. #Realme #CustomerExperience . don't buy realme product any one realme India realme India realme realme Indonesia