The race to embrace is on! 🙌 AI is everywhere, but some departments are incorporating AI into their work applications more easily than others. We surveyed over 7,000 salaried employees working in various departments including HR, IT, Customer Service, Finance, Sales, Marketing, and Legal. We found that all departments are using AI, but IT departments lead in AI knowledge, with 75% self-identifying as knowledgeable or an expert, followed by marketing (65%) and accounting/finance (52%). Read more about our latest report: bit.ly/3W0LXxp
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It's time to update your IT infrastructure for Industry 4.0!💪 Join us on July 18th to discover how advanced IT service management modernizes systems, boosts automation, and drives efficiency in a digital era. Reserve your spot: bit.ly/3zIaTkA Speakers: Rick Hassman, Kenneth ("kengon") Gonzalez, and Payal Patel
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We had an exciting time at React Nexus last week, showcasing our developer platform and AI app development toolkit - Freddy Copilot for developers. Huge thanks to everyone who attended and made our sessions a success!🤝
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With the ability to update and resolve tickets from any device—phone, laptop, or desktop—Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) has enhanced their customer service efficiency using Freshservice. This flexibility has cut resolution time by 15 minutes per ticket, enabling them to provide swift, effective support across 18 locations. Watch the full story and learn more about their experience here: bit.ly/3W75dZ8
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In this week's Freshworks Connect, we explore AI and empathy. A USC study shows AI often surpasses human agents in providing empathy, offering emotional support without excessive practical suggestions. However, customers feel less heard when they know they're talking to AI. This challenges customer support leaders to manage AI-human handoffs and balance transparency with customer expectations. What are your thoughts on AI's role in empathetic customer support? Share in the comments 👇
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Simplifying your customer service software is easier than you think. Join our webinar on July 17, 2024, where leaders from Neora and Siteimprove will share their experiences of switching to Freshworks. RSVP: bit.ly/462dx0G Speakers: Mukesh Mirchandani, Matt Phelps, and Matt Gordon
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Customer service leaders face two challenges today: ➡️Deploy AI solutions ➡️Ensure human agents are skilled with AI-conversant skills to handle complex issues that AI can't This requires recruiting and retraining agents with different skill sets than before.
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Has your company switched to #AI?
Create📝Publish 🗞️ Amplify📣 TechInfluencer, Analyst, Content Creator w/550K Social Media followers, Deep Expertise in Enterprise 💻 Cloud ☁️5G 📡AI 🤖Telecom ☎️ CX 🔑 Cyber 🏥 DigitalHealth. TwitterX@evankirstel
2wAI knowledge is key in today's workplace, and it's great to see how different departments are embracing it.