IT service management focuses on the design, delivery, and improvement of IT services that meet the needs and expectations of customers and stakeholders. Our courses can help you understand and adopt best practices and frameworks for IT service management, such as ITIL, COBIT, and ISO/IEC 20000. Learn how to align IT services with business goals and strategies; manage IT service processes and functions, such as service desk, incident management, or change management; and measure and improve IT service performance and quality.