Windows Desktop Support Specialist

Location: Princeton, NJ

(Hybrid) 4 days in office

Excellent communication skills to deal with executives.

Windows team is looking for a Desktop Support Specialist to join their team. The team manages all corporate desktops, mobile devices, servers, and applications. The role is supporting the desktop environment of Windows 10 Windows 11, iOS, and other systems.

The ideal candidate will have experience supporting and implementing many of the following technologies:

• Windows 10 and Windows 11
• Active Directory user account administration
• Desktop engineering, application packaging and deployment via SCCM, and OS deployment via SCCM
• Dell desktop and laptop hardware
• iOS Mobile Devices integrated with Mobile Iron or an MDM
• Microsoft Office
• Supporting desktop applications
• Supporting AV equipment and rooms
  
  

Duties are supporting the desktop environment, managing the desktop and mobile platforms, move/add/changes in Active Directory and assisting teammates and other departments in project based work. The ability to manage concurrent projects/assignments and prioritize work is needed. A good customer service mentality and communication skills are required.

MIH is a highly regulated environment and attention to detail is required documenting tickets and actions. The team works closely with other infrastructure, security, and business teams and the ability to work in a team as well as handle individual tasks is required.

The position is primarily onsite in Princeton office 4 days a week with 1 day work from home per week. Occasional overnight travel to other offices is required.