Training Support Analyst with Min1+yrs exp in IT Trainer, Technical Trainer, or similar role(Webcam Interview)(HYBRID)

We are looking for a Training Support Analyst ( (Min 1+ yrs) (Webcam Interview).

POSITION DESCRIPTION

DIRECT CLIENT Position

Number of positions: 1

Length: 9-21 Months+

Work Address:(3 Days a week onsite)

Immediate interviews – (Webcam Interview)

Please Note this position is HYBRID(3 Days a week onsite)

Tech Enablement Team Training Support Analyst is responsible for clerical and administrative duties related to the delivery of training and organizational development programs

Digital Services Team is looking for an experienced Training Support Analyst to assist the Digital Enablement Program. Training Support Analyst will process enrollments and answer routine inquiries regarding courses, schedules, and locations. Uses database platform to enter data and produce reports on training statistics, inventory levels or assessments of the programs and instructors. Provides wide-ranging technical and operational support in the design, development, promotion, and evaluation of training and related initiatives, programs, and events. Additionally, the Training Support Analyst creates and edits knowledge articles to share information across the organization within the Platform Knowledge Base.

The Assistant Training Analyst Duties Include:

• Create surveys or tests to evaluate an organization's training needs
• Assists with developing new training curriculum for computer systems or technology
• Create new training materials including presentations, handouts and guides
• Design activities or lessons to teach certain technical skills
• Revising current training courses or curriculum
• Assist training courses or presentations
• Evaluating the effectiveness of a training program by using surveys or tests
• Providing feedback to professionals to improve their technical skills
• Learning about new software programs or technology
• Assist managing Digital Services Training program calendar
• Assist with editing and presenting PowerPoint presentations.
• Perform all necessary administrative functions training events
• Utilize Teams channel or CIO meetings to disseminate training information throughout the organization.
• Enter course trainings in Learning Management System (LMS)
• Performs other related duties as assigned.
  
  

Responsibilities:

• Excellent verbal and written communication skills.
• Strong presentation skills.
• Excellent organizational skills and attention to detail.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.
  
  

Minimum Education/Certification Requirements:

• At least three years’ related experience required.
• Bachelor’s degree in related field preferred
  
  

Responsibilities:

JOB DESCRIPTION

• Analyzes process and re-engineering with an understanding of technical problems and solutions as they relate to the current and future business environment.
• Creates process change by integrating new processes with existing ones and communicating these changes to impacted Business Systems teams.
• Recommends and facilitates quality improvement efforts.
  
  

Minimum Education/Certification Requirements:

Bachelor’s degree in IT or related field or equivalent experience

Candidates must have ALL the “Required” skills in order to be considered for the position. “Desired” or “Highly Desired” skills are a PLUS but may NOT be required.

Skill Matrix

Experience with Business workflow processes

Required / Desired

Amount

of Experience

Proven work experience as an IT Trainer, Technical Trainer, or similar role

Required

1

Years

Experience designing technical course material

Required

1

Years

Familiarity with web-based learning platforms and modern educational techniques

Required

1

Years

Good understanding of corporate computer security principles

Required

1

Years

Excellent communication skills with the ability to explain technical terms plainly

Required

1

Years

Basic Information Technology, Computer Science or relevant field

Required

1

Years

Additional certification in training (e.g., Certified Technical Trainer) is a plus

Required

1

Years

Bachelor’s degree in IT or related field or equivalent experience

Required

Candidate must qualify for an ENTRY LEVEL STaR2 Labor Category