Temporary Consulting Community Manager, Oprah Daily

Job Description

The Temporary Consulting Community Manager will be responsible for developing engagement and building trust between the Oprah Daily team and the community. They will be responsible for posting content, responding to members, and helping to grow and engage the Oprah Daily community. The Temporary Consulting Community Manager will work closely with the larger Editorial team to publish high quality, engaging content, and to moderate the audience response across platforms. The Temporary Consulting Community Manager will also have an ear to the ground on how our readers are responding to stories, based on comments and feedback shared in our community platform, and be facile in handling moderation concerns. The Temporary Consulting Community Manager will also own communications with our membership community and will act as a liaison for member-only engagement opportunities. The Temporary Consulting Community Manager will report to Oprah Daily’s Executive Editor.

Responsibilities

• Manage all community engagement (comments, questions, concerns) on Oprah Daily’s site, community platform, and social channels
• Continuously develop and maintain community guidelines while ensuring members are abiding by them at all times.
• Manage the day-to-day operations of our membership-only community platform, including crafting moderation rules, enforcing said rules and engaging with users on a daily basis.
• Come up with creative community moments to bring Oprah Daily’s content to life, and collaborate closely with editorial team on stories that engage our readers
• Share feedback and responses collected from our community back to the Oprah Daily team to inform content areas and strategy
• Post and manage all content and courses in our membership-only community platform
• Partner with other members of the team to coordinating timing and distribution strategies for Oprah Daily content to support continued growth and engagement for the community
  
  

Qualifications

• 4+ years experience managing a community or social platform
• Passion for Oprah Daily’s content focus and topics
• Social media and community expert with a passion for conversation and community growth
• Proven editorial skills and related professional skills
• Excellent at producing high quality, social-friendly content
• Deep familiarity with and affinity for the Oprah brand
• Good judgment as to what works to drive audience and engagement on membership and social platforms, in digital media, for the Oprah audience
• Versed in all relevant social platforms
• Comfortable working in digital content management systems, including AirTable, and ready to learn Hearst’s proprietary CMS
• Familiarity with Google Analytics, Adobe Creative Suite, social scheduling software and other common software and digital tools a plus
• Must be a bridge-builder and problem solver, excited about the opportunity to operate in an entrepreneurial environment and build a new brand