Technical Support Engineer (Hybrid, Orlando, FL)

We are looking for an experienced Technical Support Executive for a large, global B2B Software company. This role will be responsible for managing and resolving challenging issues for ServiceNow partners and customers.

This is a 12-month project (Extension or Conversion to FTE Possible), 40 hours per week, hybrid Role (2-3 days/wk. onsite) role in the US.

The position requires working a shift from 8 am to 5 pm EST and may be asked at times to work outside normal business hours (evening/weekend shifts, holidays) and be flexible to schedule changes.

This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.

Responsibilities

• Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
• Maintain and display excellent queue and case management skills.
• Perform Case quality Checks to ensure cases are staying on track.
• Learn & Deliver training on the new products.
• Actively engage in cross-functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) on betterment of the product
• Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
• Personal commitment to quality and customer service.
  
  

Requirements

• Highly experienced in their ability to troubleshoot difficult technical issues with ease
• Strong object-oriented programming skills in Java/JavaScript
• Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
• Working knowledge of the components in a web applications stack
• Experience with relational databases such as MySQL
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Strong personal commitment to quality and customer service
• Ability to work with high-value customer administrators and developers
• Understanding of basic networking and system administration.
  
  

Please submit your resume to our network at https://www.stage4solutions.com/careers/ (apply to the Technical Support Engineer (Hybrid, Orlando, FL) role).

Please feel free to forward this job post to others you think may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates’ qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.

Compensation: $30/hr - $35.72/hr