Stellar Professionals

Technical Support

Stellar Professionals Richmond, VA
Stellar Professionals

Technical Support

Stellar Professionals Richmond, VA
3 months ago
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Applicant must have 5 years of relevant experience with the following:

  • Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP).
  • Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions.
  • Ability to explain technical concepts in simple terms to non-technical users.
  • A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious.
  • Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now.
  • The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions.
  • Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer.
  • Experience using tools, such as PDQ and shell scripting, for configuration management, software deployment, and automation of routine tasks

  • Seniority level

    Mid-Senior level

  • Employment type

    Contract

  • Job function

    Information Technology

  • Industries

    Computer Networking Products, Computer and Network Security, and Government Administration

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