Tech Writer Locals

Role: Technical Writer

Location: Hybrid ( Uniondale Long Island New York)

Experience: 7+ years

Must Have State Experience

Technical Writer - Level 2

The Long Island Power Authority (LIPA) seeks a skilled Information Technology and Security – Technical Writer to join our dynamic IT department. As a crucial team member, you will be pivotal in improving our processes and procedures by creating technical documentation such as policies and procedures. ­­­­­­­­­­­­ We are seeking a candidate with a strong understanding of the IT and Cybersecurity domain with the ability to explain complex concepts in structured and concise language. A person who can create technical information in easy-to-understand language for a technical / non-technical audience, including internal teams such as Analysts and IT support staff. The technical Writer will produce high-quality documentation following LIPA’s brand templates that clearly articulate the structure, effectiveness, and opportunities for improvement identified by LIPA staff.

Responsibilities

Information Gathering:

• Conduct information-gathering sessions to understand technical processes and solutions comprehensively.
• Meet with subject-matter experts to ensure specialized topics are appropriately addressed.
• Collaborate with SMEs to obtain and organize information for content development.
• Create documentation after thoroughly collaborating with subject matter experts and technical staff.
  

Content Creation And Management

• Produce, manage, and enhance a wide range of written materials, including policies, procedures, departmental announcements, technical specifications, training materials, and formal reports. Create how-to documents with screenshots and tutorials.
• Develop documentation aligned with the requirements identified in the recent assessment.
• Determine the most precise and logical way to present information for the most significant reader comprehension.
• Generate innovative ideas for content and workflow solutions.
• Review and copyedit content developed by other members of the team.
• Ability to take existing policies and procedures documentation and improve it.
  

Technical Understanding

• Demonstrate an in-depth understanding of technical processes and solutions through a questioning attitude and collaboration with stakeholders.
• Participate in collaboration sessions to ensure accurate and insightful documentation.
• Analyze information required to develop or update policy, procedure, and form documentation.
  

Qualifications

• 7+ years as a Technical Writer.
• Bachelor's degree in computer science, information technology, creative writing, English, or related field or equivalent work experience.
• Understanding leading cyber security guidelines and frameworks (NIST, FISMA, ISO, etc).
• Outstanding written and verbal communication skillsets with a portfolio of materials for review.
• Understand and explain complex technical concepts.
• Ability to proofread technical documentation that Subject Matter Experts (SMEs) have created.
• Vital research and analytical skills
• Ability to undertake multiple projects and deliver on tight deadlines.
• Excellent technical writing skills
• Excellent verbal communication skills
• Good working knowledge of MS Office
• Detail-oriented and have technical accuracy in writing user documentation.