Strong ITSM Remedy, Service Now or any CRM Ticketing System Experience.
Strong Database query languages (SQL PL/SQL) experience.
Effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner.
Skilled in performing tier 2/3 support including application knowledge of various root causing techniques, incident trend analysis, reporting the trends and recommending permanent solutions
Strong verbal and written skills in communicating with peers and different levels of users.
Skilled documenting processes.
Skilled in performing remote support trough diagnostic techniques and pertinent information gathering.
Strong skills assisting with unit testing.
Experience working on projects utilizing agile project management methodologies.
Experience with Health and Human services
Minimum experience required is 5+years.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
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