Senior Business Process Consultant

Our client, the largest motor insurance company in the United States, is looking to bring on a Sr. Business Process Consultant for a 15 month assignment in a 100% remote capacity.

POSITION SUMMARY:

This lead level position is responsible for initiating, designing, leading, executing and ensuring seamless adoption of improvements to new and or existing business processes and customer experiences.

Reviews current business operations, procedures, and/or processes; researches improvements and proactively makes recommendations to re-engineer process with a focus on increasing efficiencies (e.g. streamlining and automating work processes), improving the customer experience and containing costs and achieving business area goals.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Independently manages multiple large and/or strategic/complex projects or processes simultaneously.
• Identifies and recommends process or technology improvements by investigating business processes, identifying customer needs, researching competitors and industry trends, and understanding business area goals.
• Consults with stakeholders (e.g. sponsors, customers, business professionals, analysts and other technical resources) to identify requirements for new or existing business processes and technologies and recommend effective solutions.
• Develops project plans and/or contributes to project documentation (e.g. timelines, initiation document, analysis needs, work breakdown structure, estimates, implementation and communication plans, risk assessment etc.).
• Ensures the successful adoption of changes by assisting with or leading the design and development of communication, training, and sponsorship plans. Assists business partners with identifying downstream implications of a change by anticipating obstacles and/or unintended consequences.
• Leverages concepts such as prototyping, demonstrations, focus groups, pilots, workflows, surveys, risk assessments and customer scenarios to ensure the successful creation and adoption of process and technology improvements.
• Communicates regularly with the project team, sponsors and stakeholders to deliver project updates and gather input to address issues and keep the project on track. May need to leverage influential communication skills to encourage senior leaders and customers to consider alternative approaches.
• Collaborates across the organization to achieve business goals. This may include communications, training, creative services, IT, and other groups.
• Evaluates the success of the solution once elevated. This may include reporting, participating and/or leading the post-implementation review, and creating and executing a post-implementation plan.
• May own or support existing processes and tools, including maintenance, updates, training, quality assurance, and serving as an expert resource to resolve operational issues.
• Mentors and coaches lower level process consultants to assist in their development of systems theory and practice, as well as business operations.

EDUCATION AND/OR EXPERIENCE:

• Bachelor's Degree in Business or a related field of study (e.g., Finance, Marketing, Management, Sales, HR) and a minimum of 5 years of experience in a process design/redesign role.
• In lieu of a degree, a minimum of 8 years of experience in a process design/redesign or technical role.

KNOWLEDGE, SKILLS/ABILITIES:

• Strong interpersonal and communication skills with the ability to interact effectively with others at all levels within the organization, including senior management and executives
• Advanced knowledge of internal business processes.
• Experience developing process improvements and/or managing projects.
• Ability to facilitate meetings
• Demonstrated ability to conduct formal presentations.
• Strong planning, prioritizing and organizational skills
• Detail-oriented
• Strong negotiation skills with the ability to work with others to reach mutually agreed upon solutions
• Ability to work with and protect highly confidential information.
• Proficient computer skills, such as Word, Excel, and PowerPoint.

TOP MUST HAVE SKILLS:

• Experience with Workday or similar SaaS vendor implementation
• VISIO proficiency
• Familiarity with business process management discipline, methodologies, and tools
• Proficient in end-to-end process diagramming using Blueworks Live
• Experience gathering and interpreting information from stakeholders across functional areas, identifying problems and opportunities, and evaluating alternatives and risks.

If this sounds like you, please apply today!