Patient Access Representatives / Registrar registers patients who come into a hospital/clinic for any type of treatment during all shifts, including overnight and on weekends. They primarily report to the Patient Access Supervisor or Manager and work in a team environment alongside clerks and other Patient Access Representatives. Patient Access Representatives use excellent customer service and communication skills to obtain patient data and route patients to the appropriate area.
Essential Functions
Greets patients, answers phones and makes appointments.
Completes all portions of patient registration in Electronic Health Record.
Ensures that all forms including patient demographics, insurance information and required consents have been completed.
Verifies patient insurance coverage to determine patient liabilities to include copays, deductibles and coinsurance.
Calculates charges and payment due for self-pay patients.
Prepares daily reports showing daily collections and verify deposit information.
Maintains monthly collection goal.
Maintains QA of 98%.
Performs all other duties as assigned
Adheres to and follows all patient experience initiatives.
Reports to and departs from work on time and as scheduled.
Must be able to deal with stress while maintaining composure.
Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS).
Work Experience
At least one year of office experience is preferred.
Education
High school diploma or equivalent preferred.
Bilingual in English and Spanish is preferred.
Physical Demands and Work Environment
Lifting/Carrying Pushing/Pulling
Lbs. % Time Lbs. % Time
1-10 34-66 1-10 34-66
11-20 0-33 11-20 0-33
21-50 0-33 21-50 0-33
51-75 None 51-75 None
76-100 None 76-100 None
Movement % Time
Bend/Stoop/Twist 34-66
Crouch/Squat 34-66
Kneel/Crawl 0-33
Reach above Shoulder 0-33
Reach below Shoulder 0-33
Repetitive Arm 0-33
Repetitive Hand 34-66
Grasping 34-66
Squeezing 0-33
Climb Stairs 0-33
Walking Uneven 0-33
Walking Even 67-100
Environment % Time
Indoors 67-100
Outdoors 0-33
Extreme Heat 0-33
Dusty None
Excessive Noise 0-33
Equipment % Time
Motor Vehicles None
Foot Pedals None
Extreme Heat None
Dusty None
Excessive Noise 0-33
Work near % Time
Machinery None
Electricity 0-33
Sharps None
Chemicals 0-33
Fumes 0-33
Heights None
Vision
Depth Perception Required
< 20" Required
Color Not Required
Peripheral Required
Endurance Hours at Once Total in 12HR
Sit 4 8
Stand 1 2
Walk 1 2
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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