Product Manager

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are a high growth, late stage startup with fantastic product-market fit, and trusted by more than 500 global brands like Cole Haan, Bloomin’ Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally, landing us on Wealthfront's Career-Launching Companies List for the three years in a row.

The Product team at ServiceChannel is responsible for our core platform, bringing innovative solutions to customers seeking to find service providers, plan repair and maintenance work across multiple sites, invoice providers, and analyze the effectiveness of the work. They are also tasked with driving key features that help our customers manage the work of their own in-house technicians. Expect growth on this team, as we encourage taking risks, failing fast, and taking on projects that not only drive our product forward, but that you feel passionately about as well. While you may not have experience in the field of Facilities Management, you know how to build complex software, and are ready to gain the domain expertise required to become a hands-on leader!

In this highly visible role, you will be working with your peers and senior management to influence, guide and grow enhancements to our core platform! You will frequently work directly with customers and partners to understand their requirements from a business and technical perspective, and you will define and drive the product strategy and roadmap that will help us scale our business as the leading Facilities Management software company. We are hands-on product managers who drive implementation and vision, and are seeking someone eager to work alongside an already impactful team.

Key Responsibilities

• Product Management
• Define product requirements for the core platform to ensure customer success in the use of ServiceChannel products.
• Work with the internal ServiceChannel groups to ensure that the customer experience with ServiceChannel products is a delight from initial order through support
• Work with the engineering teams in agile environment to drive constant innovation.
• Project / Release Management
• Efficiently and regularly communicate project status and updates to internal stakeholders at all levels of the organization, including the executive management team
• Work with the cross-functional teams to ensure the value of ServiceChannel products and releases are clearly positioned and marketed to the customers.
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Weekly Release Reporting, including communicating release details and schedules to the Business as required
• Continually work towards making improvements in the release process
  
  

Required Skills & Experience

• 3+ years product management experience in a SaaS company
• Proven experience developing both web and mobile products
• A history of translating customer insight into product requirements
• Strong analytical and quantitative skills with ability to use hard data and metrics to back up assumptions evaluate outcomes and challenge conventional wisdom.
• Success in building coalitions and working across a range of teams, including UX, Engineering, Compliance & Legal, Finance, and Marketing.
• Entrepreneurial spirit, with track record for delivering results in fast-moving and demanding environments
• Excellent communication and presentation abilities
  
  

Preferred Skills and Experience

• Demonstrable knowledge of facilities management and/or service provider companies and markets
• BS or BA or equivalent experience in computer science, engineering, math, finance, economics, or related
• Experience in Agile development practices
  
  

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

The salary range for this position (inclusive of sales incentives/commission) is $100,700.00 - $186,900.00. Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.