The Operations Manager/General Manager oversees the development and implementation of the Charleston business unit's overall business objectives, policies, and strategic plans. The GM will report to the Vice President of Operations, with an intense focus on operational excellence. This role will have a strong focus on exemplary customer service, quality, safety, and cost control. Prior experience running an operation focused on exceeding customer expectations, and cultivating a positive culture while maintaining profitability is a must.
Other projects and duties as assigned.
● Manage small warehouse, purchasing, maintenance coordinator, warranty coordinator, and service coordinator.
Responsibilities:
● Provides daily labor capacity planning and monitoring in cooperation with the Vice President of Operations.● Establishes performance objectives for the division through collaboration with senior management. Provides timely, financially sound, quality-oriented, timely execution of all operations/projects under the company's goals.● Ensures revenue and operating income goals are met through day-to-day fiscal management. Ensures profitability of the division by analyzing and adjusting monthly financial performance indicators.● Develops and prepares the Division's annual business plan and budget; monitors progress against business objectives.● Meeting customer expectations and meeting quality standards requires anticipation and resolution of internal and external resource challenges. An emphasis should be placed on acquiring and maintaining quality subcontractors.● Oversees the service department staff to ensure that service quality is maximized and excellent customer service is provided.● Continuously improves business processes throughout the organization.● Assures that all employees maintain a consistent focus on providing exceptional customer service. Maintains a consistent 5-star rating by providing guidance and support as needed.● Assesses the impact of market, industry, and technology trends on business opportunities continuously. Provides recommendations as needed.● Assists in recruiting, selecting, orienting, training, and retaining highly skilled employees; ensures that staff members are well qualified and properly trained to accomplish the organization's goals.● Ensures that company policies, programs, and operating procedures are implemented and/or interpreted appropriately. Supports the implementation of new programs and policies required to sustain long-term success.
Compensation includes:
Base - $90K - $110K (open to candidate feedback and experience level)
Plus Bonus
Seniority level
Not Applicable
Employment type
Full-time
Job function
Sales
Industries
Construction, Telecommunications, and Hospitality
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