Manager, Healthcare Access

WHO WE ARE:

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

The Manager, Healthcare Access coordinates and manages initiatives that support the Healthcare Access Team's strategic goals and priorities. This individual will work closely with colleagues across the Healthcare Access team and with cross-functional teams to ensure strategic priorities are advanced. Additionally, this position will coordinate and socialize the team’s Salesforce work including ensuring the team can measure impact and leading trainings and other bodies of work related to Salesforce.

Essential Functions / Responsibility

Initiative planning, tracking and coordination (50%)

• Working with team leadership, develop comprehensive project plans that align with the Healthcare Access Team's strategic objectives including but not limited to health equity work and projects, updated McDonald Criteria and diagnostic criteria work, NMAC projects and goals.
• Coordinate with Senior Directors of Health Equity, Senior Director of Content and Resources and Senior Director of External Stakeholders to ensure project plans include project scope, goals, deliverables, and timelines as necessary.
• Implement tools and systems to track project progress alongside healthcare access colleagues leading the work.
• Provide project support as needed including but not limited to scheduling meetings, drafting documentation or presentations, managing project timelines, and facilitating communication among team members and external stakeholders.

Salesforce Responsibilities (40%)

Functional Center of Excellence

• Serve as HCA functional Salesforce lead in the development and maintenance of the healthcare access team’s business processes.
• Communicate and provide training to the team on new processes, best practices and effective and efficient utilization of Salesforce.
• Lead the Healthcare Access Functional Center of Excellence
• Report quarterly metrics used for strategic planning, and team goals for outcomes and outreach.
• Serve as subject matter expert for the team’s Salesforce use, supporting initiatives across the healthcare access team.
• Validate, analyze and refine enhancement requests.
• Support other functional teams’ efforts to align shared processes.

Main Center of Excellence

• Review and validate enhancement requests from other functional Centers of Excellence
• Provide insight and recommendations to cross-functional team on how changes affect Healthcare Access
• Document relevant business and technical considerations.
• Steward communication and change management processes of deployed enhancements
• Prioritize requests according to impact, scope, immediacy, and technical complexity.

Cross-functional and Team Responsibilities (10%)

• Contribute to departmental and functional team meetings; provide support and feedback to colleagues.
• Utilize matrix management techniques to foster cross-functional relationships and market colleagues.
• Actively participate in dynamic and adaptable teams, across vertical team structures, to advance work.
• Support local programs and events and activities throughout the year as needed.
• Attend conferences and meetings as appropriate.

Minimum Requirements:

• 4- 6 years of experience developing high level relationships
• Strong relationship building, communication and organizational skills
• Strong interpersonal, emotional intelligence, and negotiation skills.
• Excellent oral and written communication skills.

Technical/Other:

• Commitment to the mission, vision, cultural values, and expectations of the National MS Society
• Microsoft Word, Excel, Outlook, Society and database systems
• Availability to work occasional nights and weekends to support events, committee meetings, etc.
• Understanding and comfort in using Salesforce, including training others, pulling data and reports
• Adaptable to technology
• Ability to train others on technology and Salesforce requirements

Compensation & Benefits Info:

Estimated hiring compensation range for this role is $57,000- $68,300 based on our average compensation schedule. Final offers will be based on candidate geographic location and consider career experience and may vary from this range due to these and other factors.

The Society has a career framework that is our foundation of a clear, consistent structure for growth and careers. It is comprised of career bands and career levels, as well as functions and disciplines, that together, capture the Society’s positions and work.

This position is in the Professional career band and a level of 2 (P2).

The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.

APPLICATION INSTRUCTIONS:

We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application!

Important: Please check the job posting to see if a Cover Letter or any other documents are required for the position you are applying to. You will not be able to modify your application after you submit it. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.

The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.