Under the direction of the Branch Manager, Operations Manager and/or Processing Supervisor, evaluates all information supplied on the mortgage loan application, verifies the validity of the information and assembles a completely documented file to Underwriting and Closing. Acts as the primary liaison between the loan officer, loan officer assistant, realtors, builders and the customer(s).
Responsibilities
Maintains knowledge of all policies and modifications to the guidelines and standards of the company, federal housing programs, investors, and private mortgage insurers.
Maintains and updates loan application information within loan origination software and other applications.
As applicable, orders appraisals, title, survey, verifications, and any other items required for loan approval; conducts regular follow-ups with outside sources regarding outstanding documents.
Verifies the data collected, analyzes, and decides whether it meets guidelines or if other documentation is needed; documents communication through the conversation log; ensures loan application is in compliance with underwriting, investor, RESPA, and HMDA guidelines.
Calculates income, reviews assets and liabilities.
Reviews all disclosures for completeness and compliance.
Completes final evaluation and analysis of completed application packages and submits eligible files specifying any applicable conditions.
Monitors rate lock information for data integrity and expiration dates; communicates discrepancies to the Loan Officer.
May maintain accurate pipeline to ensure proper projections, closings, and regulatory compliance with Company, Federal, and State standards.
May prepare, when applicable, “Declination Letters.” Ensures accurate disclosure of the reason(s) for the adverse action as soon as it is determined that applicants do not qualify.
May schedule closing appointments with respective parties (i.e. title companies, closing attorneys, corporate closing department and customers etc.) Meets customer service standards as outlined by management.
May facilitate training of junior or newly hired processors regarding specific Prime operations including file flow, loan origination software, and other applications.
Updates loan officer, loan officer assistant, realtors, builders and customers on loan status.
Maintains communication with customers throughout the loan process, assisting them with any questions and notifying them of any additional requirements.
Other functions as needed.
Qualifications
High school diploma or equivalent.
Minimum of 1 year mortgage banking experience as a processor or junior processor, required.
Must have working knowledge of Fannie Mae/Freddie Mac and FHA/VA policies and guidelines, as well as, Regulatory Mortgage Compliance, state, federal, local government, private investors and insurers.
Must have working knowledge, or the ability to learn all operating systems and possess the ability to facilitate training.
Proficient in Excel, Word, Outlook, with the ability to learn other mortgage-related programs.
Excellent written and verbal communication skills.
Excellent organizational and time management skills.
Demonstrated ability to interact effectively with branch, regional and corporate personnel, as well as realtors, sales agents, builders, appraisers, title companies, etc.
Demonstrated judgment and decision making ability.
Must be available to work all regularly scheduled hours; arriving at scheduled reporting time and at the prescribed time after any breaks or lunch periods.
Must be able to work overtime, as required.
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
About Us
PrimeLending, a PlainsCapital Company®, is a people-first company on a mission to make the home loan process simple and stress-free. Since 1986, we’ve been working together as a team to support our customers, co-workers and communities and make a positive impact on all the lives of all we serve. Whether on the frontline working directly with customers in our branches or behind the scenes supporting our loan officers, our team members each play a vital role in delivering an outstanding customer experience.
Award-Winning Culture
Known for having an empowering, supportive culture, PrimeLending is a place where each individual has an important voice, can be themselves and thrives. Our organization exudes an infectious spirit of optimism and humanity, making PrimeLending a great workplace.
#7 2023 Energage Top Workplaces in the USA 1
# 11 2023 Energage Top Workplaces in Financial Services 1
Top 25 2023 Fortune Best Workplaces for Women™ 2
Top 25 2023 Fortune Best Workplaces in Financial Services™ 2
Top 50 2023 Fortune Best Workplaces for Millennials™ 2
#11 2023 Fortune Best Workplaces in Texas™ 2
Scotsman Guide 2024 Top Workplaces 3 (Editor’s Pick)
#7 2023 Dallas Morning News Top Workplaces 4
Key Facts About PrimeLending
Established in 1986
Part of Hilltop Holdings Inc. (NYSE: HTH) a diverse financial services company
#11 2023 Top Retail Volume, Scotsman Guide
#15 2023 Top Overall Volume, Scotsman Guide 3
400+ purchase, renovation, refinance and reverse mortgage products
National lender with coverage in all 50 states
2023 Best-in-Class Lender in 4 categories by MortgageCX 5
Branches located in 42 states
96% customer satisfaction rating 6
4.9 national average star rating on Google
22,000+ five star Zillow reviews
1 Energage Top Workplaces Awards
2 Great Place to Work
3 Scotsman Guide
4 The Dallas Morning News
5 MortageCX
6 Survey administered and managed by an independent third party following loan closing. PrimeLending received an overall 96% Customer Satisfaction Rating for the period 1/1/23-12/31/23.
About The Team
The Retail Operations team's main focus is to ensure smooth and efficient processing of mortgage applications while providing exceptional customer service throughout the lending process. Our primary objective is to support the origination and fulfillment of mortgage loans for retail customers through various tasks and responsibilities. Our mission revolves around people, from loan officers to local operations and corporate support teams, all working toward a common goal of delivering outstanding service. We take pride in exceeding customer expectations and playing a vital role in helping them achieve their dreams by supporting our production team to close more loans.
Seniority level
Entry level
Employment type
Full-time
Job function
Finance and Sales
Industries
Financial Services
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