Zortech Solutions

IT Support - 24-38149

Zortech Solutions McMicken Heights, WA
Zortech Solutions

IT Support - 24-38149

Zortech Solutions McMicken Heights, WA
3 months ago 29 applicants

See who Zortech Solutions has hired for this role

Essential Job Functions

  • Must be self-motivated and a self-starter.
  • This role supports the resolution of critical situation technical problems.
  • Managing incidents and requests in coordination with global IT service desk, utilizing ITIL foundational principles.
  • ServiceNow experience required.
  • This role is the link between business applications and users from a technical and process perspective.
  • This role is responsible for direct interaction with internal customers.
  • This role requires you to drive results and proactively identify and resolve problems.
  • In this role you must understand the business impact of all IT decisions.
  • Create and communicate decisions impacting the wider business, effectively managing customer expectations.
  • Develops training materials to support process changes and new technology introductions.
  • Follow established safety and environmental policies, procedures, and methods applicable to the work area.
  • Perform other duties as necessary.

Qualifications

Education:

  • Bachelor’s degree

Experience

  • At least 1 year of experience in an information technology role or related discipline
  • At least 1 year of experience in a support or service role, actively interacting with customers on a regular basis
  • At least 1 year of experience with maintenance and repair of computer hardware
  • Microsoft Active Directory applications
  • Business software applications, including Microsoft Office Suite
  • IT Service Management ticketing tool such as ServiceNow, preferred
  • Manufacturing environment, preferred

Certifications

  • ITIL Foundation, strongly preferred
  • Microsoft Certified Professional, preferred
  • Microsoft Certified Solutions Expert, preferred
  • CompTIA A+, preferred

Skills

  • Strong customer service orientation
  • Proficiency in English language, including speaking, reading, and writing
  • Ability to apply innovative thinking toward problem resolution
  • Ability to handle sensitive information in a confidential manner
  • Strong written and verbal communication
  • Detail-oriented with excellent organizational and time management
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Willingness to learn and take initiative
  • Self-starter with the ability to work independently, collaboratively, and in a team environment

Physical Demands

  • Ability to work for extended periods of time while sitting or standing.
  • Ability to use hands and fingers for extended periods of time.
  • Ability to perform repetitive motions for extended periods of time.
  • Ability to lift and move equipment up to 30 pounds.

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Human Resources Services

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