As a Project Engineer you will focus on the engineering and deployment of products and services. These responsibilities include but are not limited to design evaluation, technical project scoping and quoting, equipment/service provisioning and configuration, documentation, troubleshooting, and technical operations. The right person will embrace technical challenges with creativity and must have an ability to act as a trusted advisor to our customers. The Project Engineer is known as an expert in their technical area, sought out by others and seen as a “lead engineer in their area of expertise”.
WHAT YOU WILL DO:
Provide technical consulting expertise and assistance to all Client Services teams
Assess clients’ technology use and needs and recommend improvements, such as hardware and software upgrades, new technologies, and integrations
Produce high quality managed service implementation outcomes that are sold to clients. Must be able to appropriately assess and develop migration plans for services sold.
Perform managed service hardware/software/services component provisioning, configuration, and deployment of client computing infrastructure within Cloud/Hybrid Cloud, Data Center, or client sites
Follow implementation guidelines, processes, and procedures to ensure service delivery standards and quality are upheld, customer satisfaction is achieved, and appropriate documentation is published for on-going customer supportability
Contribute to improving workflows, toolsets, product offerings/technologies, and process automation
Adhere to project scope, deliverables, real-time labor hour time entries and work performed documentation, proactive issues management, and timeline parameters
Communicate promptly and effectively with project managers, clients, and internal staff to ensure expectations are set and current work effort and service deliverable(s) statuses and/or issues are known
Stay current and abreast of industry technology advancements/changes to improve service portfolio and technical operations
WHAT YOU WILL ENJOY:
100% Company-paid medical, dental, vision, and basic life insurance
Retirement plan with employer matching
Great work culture & the best coworkers
Paid time off (first year starts at 3 weeks)
Company laptop and smartphone
WHAT WE NEED YOU TO BRING:
The ideal candidate may possess one or multiple industry technical certifications from IT-related vendors like Microsoft and VMware
3+ years as a system administrator or engineer responsible for Managed Service Provider (preferred) or Enterprise
Demonstrates a level of competency with one or more of the following technologies, this included, provisioning, migrations, and support:
Windows operating systems (primary focus on Windows 2012R2/2016/2019) and Active Directory
Hyper-V, VMware vSphere v5.5 through v6.7, and storage arrays.
Disaster recovery technology and data backup retention solutions
Hosted Email and Collaboration; Cloud hosted Exchange and/or Microsoft 365 product suite, SPAM filtering and Archive solutions
Network hardware and associated technologies with primary focus on switching fabric, routing protocols, wireless, redundancy/failover and cryptographic tunneling
Ability to prioritize and be productive in a fast-paced environment
Strong troubleshooting skills including the ability to identify and resolve challenging situations in a timely manner
Excellent written and verbal communication skills
Outstanding service and response time working with clients
Passion for learning technologies and curious for new ideas
Flexibility to be available for scheduled night and weekend implementation projects when required
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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