Human Factors Engineer

As a Human Factors Engineer, you will work within project teams to systematically study the interaction between users, the tools they employ, the tasks they perform, and the environments within which they work and play. The insights gained through your user research, using a variety of analytical techniques, will help us develop products that better match the capabilities, limitations, needs, and expectations of the people who use them. Rather than merely critiquing or analyzing the designs of others, you must play an active role in shaping a product vision and generating concepts that accommodate observed use behaviors, satisfy user needs, prevent use errors, and improve the quality of user experience.

Responsibilities

• Conduct contextual research, using literature searches, heuristic evaluations of products and interfaces, observational research, and in-context interviews
• Coordinate the recruitment of research participants and schedules of research site
• Develop protocols for observational research and in-context interviews
• Perform workflow and task analysis to identify pain points and understand the potential types and consequences of use errors
• Champion the use of low-fidelity mock-ups and form study models to iteratively explore and evaluate concepts and interactions
• Develop protocols and conduct Formative and Summative usability studies
• Moderate study sessions with a wide range of potential participants
• Analyze data from usability studies and communicate findings to clients
• Document findings from Formative and Summative Usability Studies in support of 510k and PMA submissions to the FDA for medical devices

Requirements

• Bachelor’s degree in Biomedical Engineering, Industrial Engineering, Human Factors, or a related field. Advanced degree preferred.
• Previous experience designing and conducting user research

Preferred Experience

• You have a familiarity with product development from a Human Factors perspective and can confidently guide an internal and external team in the process, benefits, and deliverables thereof.
• You have familiarity with regulatory guidelines (e.g., IEC 62366, FDA Human Factors, etc.) for the approval of medical devices.
• You have worked in a consulting environment for at least one year and are familiar with how they operate.
• You have a true passion for human-centered product design, as evidenced by your education and career choices.
• You have extensive experience conducting all varieties of user studies.
• You demonstrate high standards of workmanship and attention to detail and can help improve departmental processes and best practices.
• You can develop, support, and defend design recommendations based on your experience with design research, ergonomics, and human factors principles
• You have a deep understanding of user research methodologies, concepting processes, approaches, and tools, and take the initiative to improve them.
• You have established yourself in thought-leadership within the Human Factors community.
• You are comfortable with ambiguity and complexity, because sometimes that leads to the most unique, unexpected design solutions.
• You act with an inclusive mindset and model these behaviors for the organization.
• You have a point of view of equity, inclusion, and diversity, and have an interest in striving for positive progress in this area.

Be Inspired. Be Inspiring. Be yourself.

Delve embraces difference because creativity, curiosity, and diversity drive innovation. We nurture a supportive and inclusive environment. Be yourself and create a future that improves lives. We encourage applicants of color and those with diverse lived experiences to apply.

About Delve

Delve is a multidisciplinary product innovation firm that brings bold ideas to market those guides clients through the complexities of innovation, delivering better, faster, and more sustainable success. For over 55 years, Delve has mobilized the best experts and technologies for its clients, completing over 10,000 client projects, producing over 1,500 patents, and winning over 200 design awards.

Delve serves ambitious start-ups to Fortune 500 clients in the healthcare, consumer, and commercial industries, delivering innovation through advanced expertise in research, strategy, design, and engineering. Delve has placed innovation studios in Boston, Madison, Philadelphia, and San Francisco to attract forward- thinking leaders to solve complex product challenges through human-centered design.